The MTS will support the computing and telephony needs of employees of which include retail, business office and network operations. Responsible for quick resolution to trouble-tickets to address hardware/software/network connectivity problems as well as Customer Service Requests (ACSRs) related to new equipment installations and software requests. Project work is also expected due to the growing demand of technology in our business. Periodic on call during non-traditional hours will be required.
Bachelors degree in IT or related discipline preferred. Associates degree required.
Experience fixing Desktops / laptops / servers etc.
1-2 years relevant work experience required.
Technical aptitude, including the ability to understand detailed technical information
PC literacy, including working knowledge of desktop applications (e.g., Microsoft Office, e-mail, etc.) and all types of computer hardware - desktops, laptops, tablets, monitors, etc.
Working knowledge of information systems concepts
Excellent interpersonal skills, including the ability to follow directions
Excellent organizational and problem solving abilities
Excellent verbal and written communication skills
Excellent customer service skills.
Capability to work on multiple competing customer needs with flexibility and professionalism.
Ability to recognize when an issue needs escalation to other members of the team.
At least one technical certification required (i.e. A+, Network+, CCNA, MCITP or similar.)
Equal Employment Opportunity
We are an equal opportunity employer m/f/d/v.
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