Entry Level HubSpotter (February 2013)
HubSpot - Cambridge, MA

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Responsibilities

Help HubSpot customers troubleshoot and navigate through processes and bugs in articulate and caring ways

Work with HubSpot software users with varied skill levels from digital natives and digital tourists in implementing successful inbound marketing initiatives.

Use your resourcefulness to team up with internal Development to assist our customers with HubSpot software set-up.

Take ownership of technical issues and take our customers' problems, puzzles, bugs etc through to completion from beginning to end.

Learn to follow and maintain a streamlined bug filing and resolution process.

Spread the love. Regularly document troubleshooting and problem resolution steps so the rest of the Services team – and our customer base – can learn from them.

Ideal Candidate Qualifications

0 - 1 years experience in customer service environment.

Life long learner, loves a challenge, is a true problem-solver.

Excellent communication skills, both written and verbal.

Your friends describe you as independent and reliable.

You thrive in a versatile and dynamic environment.

Naturally works well in a team environment

Always ready to help others and be helped.

You can drive your own boat: the ability to fearlessly use the resources at fingertips to resolve technical challenges especially when you don't know the answer.

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