Escalation Engineers, J2EE, .NET, UNIX
As a Escalation Engineer, you will help our customers apply our application and network analysis solutions to perform a wide variety of tasks including but not limited to:
In this position, you will answer client questions and resolve their problems with all our products, with a focus on Application Performance Management solutions.
- Respond to customer requests for assistance
- Understand and troubleshoot customer issues
- Guide the customer through problem resolutions
- Report Software issues to Engineering
’s what you should bring to the table:
At least five years experience in a technical support position, preferably with an application performance management organization.
In depth knowledge and hands on experience in the following: J2EE, . NET , application performance analysis and troubleshooting
Experience with UNIX /Linux/MS and scripting Perl, Python, or other scripting languages.
Basic understanding of WAN technologies.
Strong communication skills with customers, as well as internal company groups.
Strong troubleshooting skills.
Must be motivated to have an impact on our products, our company, and the state of the art.
Note that the work schedule for this position is 4×10, where at least one of the four work days is a Saturday or Sunday.
OPNET Technologies - 11 months ago