Escalation Engineers, J2EE, .NET, UNIX
OPNET Technologies - Santa Clara, CA

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As a Escalation Engineer, you will help our customers apply our application and network analysis solutions to perform a wide variety of tasks including but not limited to:
  • Respond to customer requests for assistance
  • Understand and troubleshoot customer issues
  • Guide the customer through problem resolutions
  • Report Software issues to Engineering
In this position, you will answer client questions and resolve their problems with all our products, with a focus on Application Performance Management solutions.

Here’s what you should bring to the table:
  • BS/MS degree in Electrical Engineering/Computer Science, or equivalent experience
  • At least five years experience in a technical support position, preferably with a networking technology company.
    • Hands-on experience with OPNET or Riverbed products is a plus.
    • In depth knowledge and hands on experience in the following: SAN , NAS , NFS , SCSI , RAID , device drivers, and/or file systems
  • Deep knowledge of networking, understanding of packet flow and TCP session establishment.
  • Experience with UNIX /Linux/MS, scripting is a plus.
  • Experience reading and understanding packet captures with tools like Sniffer and/or Ethereal/Wireshark.
  • Basic understanding of WAN technologies, bandwidth and latency.
  • Experience with general routing/switching, policy based routing, spanning-tree, VLANs and VLAN trunking ( WCCP a big plus).
  • Strong communication skills with customers, as well as internal company groups.
  • Strong troubleshooting skills.
  • Experience with any of the following is a plus: QoS, Netflow, NAT , SSL , HTTP , CIFS , MAPI , NFS , Firewalls, RAID .
  • Cisco CCNA is highly preferred.
  • Must be motivated to have an impact on our products, our company, and the state of the art.
Note that the work schedule for this position is 4×10, where at least one of the four work days is a Saturday or Sunday.

OPNET Technologies - 15 months ago - save job - block
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