Escalation Engineers
OPNET Technologies - Reston, VA

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The primary responsibilities for the Escalation Engineer Team is to manage all technical issues that are not resolved by L1 and L2 Support. Thorough understanding of the customer’s environment and the ability to provide expert advice and advanced troubleshooting problem resolution steps are essential. Many of the problem scenarios require trace analysis, proprietary log analysis, advanced debugging of Windows, Linux, and UNIX O/S’s

Qualifications
Here’s what you should bring to the table:
  • Active Top Secret Clearance (or recently held Top Secret Clearance)
  • Experience in a technical support position, preferably with a networking technology company
  • Experience with UNIX /Linux/MS, scripting is a plus
  • Experience reading and understanding packet captures with tools like Sniffer and/or Ethereal/Wireshark
  • Basic understanding of WAN technologies, bandwidth and latency
  • Experience with general routing/switching, policy based routing, spanning-tree, VLANs and VLAN trunking ( WCCP a big plus)
  • Strong communication skills with customers, as well as internal company groups
  • Strong troubleshooting skills
  • experience with any of the following is a plus: QoS, Netflow, NAT , SSL , HTTP , CIFS , MAPI , NFS , Firewalls, RAID
  • Cisco certifications CCNA , CCNP
  • Cisco certification CCIE is highly preferred
  • Bilingual in English and either Spanish or Portuguese is a big plus
  • Must be motivated to have an impact on our products, our company, and the state of the art
Requirements for this position may vary based on division and/or projects involved. Educational qualifications are based on the position level at the time of recruitment.

OPNET Technologies - 14 months ago - save job - block
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