Evaluation Specialist
University of California San Francisco - San Francisco, CA

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Primary care transformation requires the implementation of essential components of high performing primary care, such as team-based care and data-driven improvement. The Center of Excellence in Primary Care [CEPC] in the Department of Family and Community Medicine at San Francisco General Hospital calls these the Building Blocks of High Performing Primary Care (http://www.chcf.org/publications/2012/04/building-blocks-primary-care). CEPC has a unique opportunity to help safety-net clinics across San Francisco integrate these Building Blocks into their practices.

This three-year project, funded by the Metta Foundation, will provide training and practice coaching to clinics seeking to implement team based care, panel management, and complex care management. Practice coaching (facilitation) involves observing existing practices in the health centers, identifying barriers to implementation, and working in collaboration with clinic leadership to help facilitate successful organizational change.

The Evaluation Specialist will work under the supervision of the Director of Research to coordinate evaluation of the practice coaching project at the 25–30 participating primary care clinics in San Francisco. As an Evaluation Specialist, S/he will assist in instrument design, will coordinate collection and management of survey and observational data, and will assist with preparation and presentation of results. The Evaluation Specialist may also take part in developing reports on quality and clinical access measures and assisting clinical sites in learning to produce these reports using existing electronic health records, chronic disease registries, and reporting systems.

S/he will interact with study participants from many backgrounds in a professional and congenial manner and must have awareness and sensitivity towards diverse cultures and populations. S/he must be able to work under pressure and be organized to meet strict project deadlines with minimal supervision. Ability to take initiative and demonstrated reliability are required. Please note: This is a grant funded position that will end 12/31/2014.

Required Qualifications
• BA/BS in a related physical or social science or at least one year experience in a healthcare field, or an equivalent combination of education and experience
• Minimum 6 months prior experience performing research within primary care clinics; such as recruiting participants, administering surveys, and tracking study participants for retention and follow-up
• Minimum 6 months prior experience in research related to primary care redesign, team-based care, and/or panel management
• Minimum of one year experience working with vulnerable populations (e.g., low income, communities of color, non-English speaking populations, homeless)
• Minimum six months experience using the Lifetime Care Record (LCR) and chronic disease registries (e.g., i2i Tracks)
• Demonstrated knowledge of quantitative and qualitative research methods, including instrument design, conducting surveys or interviews, and managing data
• Intermediate to advanced skills in Microsoft Access and Excel design and data management
• Proven ability to conduct research with high level of professionalism and ability to work semi-independently
• Highly organized with attention to detail; demonstrated ability to prioritize assignments and to manage several activities effectively under heavy deadlines
• Excellent communication, analytical and organizational skills to organize and work on a multi-disciplinary team effectively
• Ability to facilitate meetings for a multidisciplinary team and clinic staff
• Excellent conceptual, logical, analytical, and problem-solving skills
• Proven ability to work with study team to check data quality and problem solve to address data quality issues
• Strong written communication skills
• Able and willing to work flexible hours, including some weeknight or weekend work
• Must provide own transportation to travel to community clinics in San Francisco
• This is a critical position. S/he must pass a background check and fingerprinting test
Note: Physical/Health Screening; fingerprinting and background check required.

Physical Demands: requires sitting; standing; walking; climbing stairs; climbing ladders; reaching up to shoulder height; reaching above shoulder level; carrying/lifting 20 pounds; gripping/grasping, fine/gross finger manipulation; repetitive movements of upper and lower extremities; differentiate color; verbal communication; operating motor vehicles.

Preferred Qualifications
• Knowledge of CHR guidelines for conducting research in a manner that protects patient privacy
• Proven proficiency to speak, write and read Spanish, Cantonese, or Russian
• Knowledge of primary care redesign concepts, including patient-centered medical homes, the Triple Aim, and quality improvement methods
• Basic knowledge of preventive care (e.g., cancer screenings, immunizations) and chronic care (e.g., diabetes and hypertension)
• Applied knowledge of behavioral change models and the chronic care model, particularly self-management support strategies for underserved populations