DC Central Kitchen seeks an Evaluation and Retention Coordinator (ERC) to join our dynamic team and support our mission of using food as a tool to strengthen bodies, empower minds, and build communities. The ERC will be responsible for conducting ongoing follow-up and tracking activities for graduates of DCCK’s Culinary Job Training program (CJT). The ERC will use a variety of methods – e.g. phone calls, emails, social media tools, meetings with case managers and employers – to develop and maintain relationships with each new CJT graduate, evaluating their professional and personal progress in line with DCCK evaluation goals and procedures. Findings will be used to inform continuing case management and professional plans developed by CJT staff and develop rigorous, detailed program reports. The ERC will also coordinate the CJT alumni council and CJT alumni events.
Description of Position:
- Conduct ongoing, regular follow-up and evaluation activities for DCCK culinary graduates.
- Maintain accurate, detailed, and useful records of individual graduate progress.
- Use independent, creative problem solving methods to connect with and track graduates, overcoming typical barriers to extended participant evaluation.
- Work strategically with other CJT staff members to use information gleaned through follow-up to provide targeted professional and personal assistance, including referrals and professional networking opportunities.
- Manage CJT alumni council, ensuring regular, productive meetings and continued development of that body.
- Coordinate CJT alumni events in conjunction with CJT Director and the CJT alumni council. Events will be small, usually informal, and generally private gatherings.
- Independent follow-up and evaluation of CJT graduates for 2 to 3 years after program completion.
- Innovative use of communications tools and organizational partnerships to identify, track, and maintain relationships with program graduates.
- Effective coordination with program staff to provide additional ongoing professional and personal services to program graduates.
- The responsive and successful adjustment tracking procedures and record keeping activities in line with the development of new institutional priorities and funder requests.
- Timely and effective capture of DCCK program results, and the compilation of those results into accurate and accessible reports through the use of a number of office tools, including Community TechKnowledge, our performance management database.
- Coordination of CJT alumni council meetings and activities.
- Participate in regular (e.g. quarterly) CJT alumni events, including social gatherings, networking events, and professional development opportunities.
- Development of personalized relationships with CJT graduates.
- As program evaluation systems become more robust, this position may oversee volunteers who assist in graduate follow-up activities.
- Promotion of alumni attendance at organized events.
- Sharing of professional and personal resources (e.g. workshops, continuing education) with program graduates.
- Maintenance of a thorough understanding of departmental policies and procedures, as well as applicable government and industry standards, and ongoing adherence to them.
- Minimum of 2 years in social service or program evaluation experience is required.
- Associate of Science degree is preferred. A suitable level of experience in a similar position may substitute for education and will be considered. Experience in raising awareness of graduate support programs and services is highly desired in this position.
- Prior record of effective, detailed information collection and management is required.
- High energy, positive, “can-do” attitude, flexible, team focused, and attention to detail; high degree of initiative.
- Familiarity and documented experience with basic principles of nonprofit program evaluation and reporting.
- Proficiency in the use of technology, specifically Microsoft Office and social media.
- Ability to work late afternoons, evenings, and weekends when graduates are most available.
- Strong interpersonal, administrative, and project management skills.
- Self-starter, comfortable working independently and collaboratively with a team.
- Ability to stay flexible and keep a sense of humor while working successfully in a fast-paced environment.
- Desire to be part of a direct service nonprofit organization and specifically advance DCCK’s unique mission.
- Resourceful, creative, able to demonstrate strong partnership-building, problem-solving and event planning skills.
- Team-player with strong dedication to the purpose and mission of the Kitchen combined with the confidence that comes from experience and achievement.
- Positive, enthusiastic, professional image in representing the Kitchen with both internal and external stakeholders.
- The successful applicant will work well in multicultural teams and with diverse constituencies.
- Ability to handle and prioritize multiple tasks while maintaining attention to detail.
- Experience with database software preferred.
- Strong writing and verbal communication skills are a must.
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