Event Manager
Holland America Entertainment - United States

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Key Job Responsibilities for Event Managers: Programming:
  • Plan, schedule and manage designated programs, adhering to company guidelines and schedules.

  • Assemble and produce a clean and coherent daily program, adhering to the style guide.

  • Monitor and critique performances.

  • Manage the business and human resources aspects of the entertainment department.
    • Motivate, coach and regularly meet with/appraise department employees.

    • Manage guest entertainers, speakers and supplemental staff.

    • Order and maintain all required supplies for the department.

  • Provide feedback to the Cruise Director.

  • Visibly manage out on the floor, running required checklists.

Guest Relations:
  • Provide industry leading customer service.

  • Anticipate guest needs and exceed their expectations.

  • Coordinate group needs with group leaders and communicate them to other departments.

Policies & Procedures:
  • Attend all required Hotel Department meetings.

  • Read, remember and follow all department MOMs.

  • File thoughtful and accurate reports on time.

  • Administer Bingo games.

  • Comply with all health, safety and environmental policies.