Event Services Manager
Hilton - Orlando, FL

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Event Services Manager (
      Job Number: SAL010RC )
      Work Locations : Hilton Orlando
      6001 Destination Parkway
      Orlando 32819

      An Event Services Manager with Hilton Hotels and Resorts is responsible for ensuring the successful execution of banquet and catering events in the hotels continuing effort to deliver outstanding guest service and financial profitability.

      What will it be like to work for this Hilton Worldwide Brand?

      One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

      Hilton Hotels & Resorts is one of Hilton Worldwides ten market-leading brands. For more information visit www.hiltonworldwide.com.

      If you understand the importance of upholding a brands reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.

      What will I be doing?

      As an Event Services Manager, you would be responsible for ensuring the successful execution of banquet and catering events in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
      • Provide direction and supervision to departments to ensure successful execution of meetings and/or events

      • Serve on-site group and catering clients and respond to questions about the event including, but not limited to, group room blocks, food and beverage, the function space, ancillary and vendor services, affiliates/exhibitors and related billing processes

      • Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly

      • Respond to guest inquiries and special requests and resolve issues and concerns in a timely, friendly and efficient manner

      • Prepare reports, correspondence and analysis related to group activity

      • Lead, facilitate and participate in meetings, as needed

      What are we looking for?

      Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

      H Hospitality - We're passionate about delivering exceptional guest experiences.

      I Integrity - We do the right thing, all the time.

      L Leadership - We're leaders in our industry and in our communities.

      T Teamwork - We're team players in everything we do.

      O Ownership - We're the owners of our actions and decisions.

      N Now - We operate with a sense of urgency and discipline

      In addition, we look for the demonstration of the following key attributes in our Team Members:
      • Living the Values

      • Quality

      • Productivity

      • Dependability

      • Customer Focus

      • Teamwork

      • Adaptability

      What benefits will I receive?

      Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwides Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-team team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.

      EOE/AA
      EOE/AA

      Job : Banquets, Catering and Convention Services
      Schedule : Full-time
      Brand : Hilton
      Shift : Day Job

      Hilton - 2 years ago - save job
      About this company
      2,145 reviews
      Hilton Worldwide (formerly, Hilton Hotels Corporation) is a global hospitality company. It is owned by the Blackstone Group, a private...