Event Services Manager
SMG World - Lincoln, NE

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POSITION: Event Services Manager
DEPARTMENT: Event Services
REPORTS TO: Director of Event Services
FLSA STATUS: Salaried, Exempt

SMG, the leader in privately managed public assembly facilities has an excellent and immediate opening for an Event Services Manager at Pinnacle Bank Arena. The Event Services Manager reports to the Director of Event Services, under general supervision, and controls and monitors the customer contact aspect of the facility. This position is responsible for planning, monitoring, directing and managing the event coordination.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Includes the following. Other duties may be assigned.

• Plan, coordinate and execute meetings/events according to the needs of our clients in a timely manner. Maintain constant communication with the client before and during their meetings/events.
• Research, review and recommend equipment, materials and supplies required to make an event successful.
• Coordinate outside services needs with vendors.
• Issue appropriate paperwork to the proper staff in a timely manner.
• Assist with special needs or requests from our clients and communicate to the staff in a timely manner.
• Maintain record of all event-related expenses for billing client appropriately by issuing a summary of expenses.
• Attend staff meetings. Develop and maintain a working relationship with all the other departments.
• Maintain the proper image and generate positive relations with clients, patrons and staff.
• Responsible for all event services staffing coordination with general direction from the Director of Event Services. Including filling and confirming all personnel openings each month for part-time event staff.
• Attend staff meetings. Develop and maintain a working relationship with all the other departments.
• Responsible for all event services staffing coordination with general direction from the Director of Event Services. Including filling and confirming all personnel opens for part-time event staff.
• Respond to crowd control and/or crowd management situations in a prompt and decisive manner and orally respond in a professional and diplomatic manner during crisis and/or sympathetic situations
• Respond to visual and audible alarms from building automation safety systems. Make immediate decisions and communicate with all users of the facility in an emergency situation.
• Work extended and/or irregular hours including nights, weekends and holidays as needed.

SKILLS REQUIRED:
Position requires ability to:

• Meet the physical demands of the job, which includes being able, to move around the facility (requires personal mobility) some light lifting and carrying.
• Demonstrate knowledge in industry terminology, facility capabilities, operational procedures, event coordination and event-related services
• Demonstrate the principles and techniques of supervision, training, budgeting and other administrative duties.
• Handle conflict; make common sense decisions and exercise proper action during high tension and stressful situations.
• Work effectively under pressure and/or stringent schedule and produce accurate results
• Organize and prioritize work to meet deadlines with special attention to detail Handle multiple tasks simultaneously.
• Operate a computer using Windows, Microsoft Office software, event software and payroll software.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Work independently, exercising judgment and initiative.

EDUCATION AND/OR EXPERIENCE:

• Bachelor’s degree
• 2 years related experience in event coordination or meeting planning

TO APPLY:

This position offers a competitive salary and benefit package. Resumes must include salary requirements for consideration and may be sent to:

Human Resources
Pinnacle Bank Arena
226 Centennial Mall South
Lincoln, NE 68508
EMAIL: hr@pinnaclebankarena.com
FAX: 402-441-7913
No Phone Calls
SMG participates in E-Verify

SMG is an Equal Opportunity Employer M/W/V/D

SMG World - 20 months ago - save job