Exception Receipt Analyst & Vendor Liaison
Macy's - New York, NY

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Overview

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Oversees the resolution of vendor’s merchandise shipments to Macy’s that require intervention to process and book. Ensure the stability with the corresponding support files/systems that are impacted by the receipts of these exception shipments. Liaison between Merchants, Distribution Centers, Accounts Payable and Vendors to ensure smooth and speedy processing of new receipts, accurate processing of vendor receipts/vendor chargebacks and timely resolution of receiving problems in order to meet business needs. Support the financial processing and recording of $30+ Billion of new Receipts of merchandise per year.

Key Accountabilities

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Coordinate with Merchants to assure Purchase Order changes are properly communicated to the vendors accurately and timely.

Process financial chargeback transactions (expense offsets) to the vendors for unauthorized style substitution of merchandise and for over-shipment of merchandise:

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Review and research the over shipment of merchandise for expense offset chargebacks and monitor for trends with vendors and/or buying offices.

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Assure all expense offsets are accurate and submitted on a timely basis.

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Research and resolve expense offset claim inquiries from vendors and merchants on a timely basis. Provide solid detailed feedback with resolution process.

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Meet with merchants to review expense offset policies and procedures.

Oversee resolution of inbound vendor shipments that don’t process automatically:

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Partner with Merchants, Exception Receipt Manager, Style System Manager, Inventory Planners and Allocators to reduce vendor’s trouble shipments.

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Meetings with Merchants, Accounts Payables and the worst performing vendors.

Develop action plans and monitor progress.

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Review daily trouble shipment reports. Maintain exception trend comparisons of TY vs. LY results and other ad-hoc reporting.

Training and Development

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Participate in training of receiving systems with Accounts Payable and Macy’s Logistics Teams, including new enhancements and applications.

Develop and update procedures for all functions performed by Exception Receipts Office.

Skills Summary

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Good verbal and written communication skills for multiple levels.

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Ability to quickly learn and apply knowledge of systems to business process.

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Ability to use Excel (create macros, pivot tables and v-look ups) and Word.

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Troubleshoot and prioritize workload.

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Strong follow-up and organizational skills.

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Bachelor’s Degree, preferably Business or Finance

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Understanding of Retail Mathematics

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Retail/Vendor experience (logistics or EDI background is preferred)

Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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About this company
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The nation's #1 department store chain has adopted the name of its most famous brand and cash cow: Macy's. Macy's, Inc. operates about 840...