The Executive Advisor role is responsible for improving the customer experience and inflecting revenue outcomes by articulating/translating how CEB content and services map to specific customer challenges, ensuring the fulfillment of these needs, and contributing to the alignment of future CEB offerings to membership/market trends. This individual supports the revenue teams and collaborates with the research teams.
- Delivers customized insights to sales executives in North America by mapping customer needs to existing research
- Facilitates meetings (live and virtual), strategic offsites, and networkings within and amongst sales executives
- Partners with revenue team (in-person meetings, webinars, phone calls, written correspondence) to engage customers, diagnose customer needs, align CEB research and services to these needs, and demonstrate urgency for the revenue transaction.
- Supports programs’ effective market positioning through understanding key competitors, developing messaging around key product differentiators, and contributes to the creation of internal/external sales collateral as needed.
- Partners with revenue team to create service plans and targeted utilization strategies for members that drive commercial outcomes.
- Supports the creation of new and/or improved products and services by providing market feedback to department leadership and research team.
- Provides research, networking, and member value story leads to research team.
- Provides content training and scripting for revenue team; coaches team members as needed.
- Completes other duties as assigned
Customer Service Skills
Communication and Presentation Skills
- Superior customer service ethic
- Excellent relationship-building skills
- Willingness to work outside the strict job description parameters, thinking creatively about how to provide the highest level of service
Analytic and Research Skills
- Superior interpersonal skills
- Excellent written and oral communication skills
- Ability to present self professionally and intelligently to internal/external clients
- Ability to conduct substantive content discussions with senior-level contacts at member organizations
- Exceptional ability to immediately establish one’s credibility with senior executives
Organization/Project Management Skills
- Strong analytic skills
- Superior problem solving ability
- Ability to learn substance of research quickly
- Intellectual curiosity and dedication to mastering complex terrain
- Ability to diagnose prospect/member needs and identify relevant resources
- High proficiency in distilling massive amounts of data
- Effective time management skills and ability to meet deadlines
- Excellent organization, multitasking, and prioritization skills
- Ability to drive urgency in the sales cycle
- Demonstrated poise and grace under pressure
- Demonstrated initiative and resourcefulness
- Superior judgment
- Ability to work independently and with a team
- Ability to build relationships and work well across functions
- Strong work ethic
- Strong attention to detail
Compensation and Benefits Package
- Graduated with exceptional performance in undergraduate/graduate academics
- MBA, JD, or other graduate degrees preferred
- 4 – 6 years in sales/sales training preferred
- Ability to travel up to an estimated 40%
- Competitive base salary and bonus potential
- Full benefit package including medical, dental, vision, 401K, paid time off (PTO), employee stock purchase plan, flexible spending, and tuition assistance
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CEB is an Equal Opportunity Employer