Executive Assistant
Highgate Hotels - Honolulu, HI

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The Executive Assistant is responsible for clerical, administrative, and other duties to assist in the smooth operation of the Executive Office. He/she is also responsible for providing attentive, courteous and efficient service to all guests.


Fundamental Requirements

  • Greet and welcome all guests in accordance with Highgate Hotel standards.
  • Provide all administrative assistant to the General Manager.
  • Answer guest inquires about hotel and conference center services, facilities and hours of operation in a timely manner.
  • Maintain and stay abreast of the latest computer programs/innovations (as applicable).
  • Answer telephone and email messages. Respond accordingly.
  • Open and distribute mail.
  • Filing of all pertinent correspondence in a timely manner.
  • Type all correspondence pertaining to department.
  • Maintain adequate inventory of office supplies.
  • Responsible for the smooth operation of the office.
  • Type and distribute meeting minutes.
  • Maintain trace file as needed.
Job requirements


Education & Experience:
  • High School diploma or equivalent required and/or experience in a hotel or a related field required.
  • At least 5 or more years of progressive experience in a hotel or related field preferred.
  • College degree preferred.
  • Excellent computer knowledge/skills required, including Word, Excel, PowerPoint, and Outlook.
Physical requirements:
  • Flexible and long hours sometimes required.
  • Light work- Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
General Requirements

  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

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