Executive Desktop Support
NCS Technologies, Inc. - Manhattan, NY

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The New York Service Delivery team is responsible for providing consistently excellent IT service and support to users, including an executive population and a proportion of remote users. The IT Service Delivery Analyst Temp will have strong and professional IT customer support skills, strong technical skills and the ability to exceed customers expectations. This individual should be solution orientated, have a proactive attitude and be a self-starter. Responsibilities: The IT Service Delivery Analyst Temp performs the desktop tasks below: Providing professional, thorough and timely user support for all US Corporate customers, with particular attention to Snr Executives in the NY Office.

This includes resolving desktop, laptop, printers and other hardware issues, as well as issues with proprietary software applications. It also includes proactively trouble shooting all technologies provided to users (e.g., Reuters, Client, iPhones, cell phones, blackberrys and tablets). White-glove customer support to executive floor, focusing on constantly monitoring of Snr Executive desktop issues to ensure customer satisfaction. Liaising between client and IBM resources to deliver desktop support.

Creating and maintaining relationships of trust with customers. Setting up meetings in conference rooms, video conferences (Polycom), and Telepresence in a timely and professional manner. Serve as the escalation point for advanced and complex technical problems. Developing, Writing and Delivering customer training material as required or requested.

Monitoring of senior management desktop issues to ensure customer satisfaction using global ticketing tool. Proactively seeking solutions to common problems. Receives and completes all medium/complex projects requested by Team Lead and the Manager, Service Delivery MRC. Perform other duties as required and requested.

Travel required (Support for off-site conferences and of executives homes) Requirements: Bachelors degree in an information technology related degree required. At least 5-10 years work experience in a similar executive support role. Excellent interpersonal skills and the ability to communicate effectively and appropriately with all levels of management. Ability to take initiative and work independently, as well as part of a team.

High level of organizational skills and the ability to follow-through and resolve issues. Ability to consistency and accurately follow verbal or documented instructions. Flexibility to work longer hours as required and to be on call. desktop support, delivery analyst, video conference, polycom, telepresence, executive support