Responsible for operational oversight of the designated SPi Healthcare facility. Oversees all operations for the location; supervising a group of Managers who are responsible for teams assigned to specific Healthcare functions. Also, ensures that all programs and the management of functional departments are carried out effectively and efficiently.
ESSENTIAL DUTIES and RESPONSIBILITIES:
Provides overall direction to work activities of personnel to ensure that Company functional objectives and quality objectives are met.
Implements operational strategies and solutions in line with the Healthcare business plan; ensures that company’s operational priorities are aligned with total company direction.
Builds, develops and manages operations leadership team capable of carrying out needed operations strategies and improving employee relations.
Sets and monitors operational budgets and manages performance targets; reviews ongoing performance results to targets and takes corrective measures with authorization and escalates as needed.
Designs workflow processes to ensure efficiency and quality of work.
Manage and increase the effectiveness and efficiency of operations, through improvements to each function as well as coordination and communication between departments.
Makes business or operational decisions based on the available fact, constraints, and probable consequences to profitability and targets.
Coordinates facility resources through workforce planning and hardware and software allocation; implements operational procedures within facility ensuring all resources are managed effectively.
Assesses production, profitability, resources and manpower reports, plans, program descriptions, etc. and makes recommendations to senior leadership on process efficiencies.
Ensures quality compliance to meet/exceed contractual obligations.
Ensure all policies and procedures relating to location operations are set and implemented effectively and efficiently in accordance with Company guidelines.
Participate in management team and client meetings.
Coaches subordinates on performance areas as needed.
Other duties as assigned by the Senior VP, Operations.
O EDUCATION and EXPERIENCE:
10+ years experience in a healthcare organization
7+ years experience in a management position, with experience supervising a team of managers
Previous operations management experience including forecasting, scheduling and real-time operations management
Bachelor’s degree required
Must have experience demonstrating ability to manage client expectations and maintain client satisfaction
Must be able to travel domestically and internationally
Must possess excellent verbal and written communication skills
Must work professionally, effectively and efficiently with customers, vendors and co-workers
Must be able to work flexible hours to include weekends and/or holidays
Must have basic knowledge of MS Applications (Excel, Word, Outlook)
SPi Healthcare (formerly Springfield Service Corporation and Laguna Medical Systems) is the industry's leading integrated revenue cycle and...