The Executive Casino Host is responsible for meeting, greeting, and building relationships with players beneficial to promoting loyalty, repeat visits, and increased revenue for the casino. Providing guest service for the VIP segment of players, hosting VIP events and promotions, and cultivating new high-end or frequent trip casino players
ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned)
- Provides excellent Guest Service
- Providing guest service for the VIP segment of casino players to promote Augustine Casino, customer loyalty, repeat visits, and an increase in revenue.
- Successful creative production and overall management of activities and development of strategies related to Player Development and internal Marketing efforts in order to increase casino and amenity traffic and revenue.
- Works closely with outside vendors to provide amenities for qualified players.
- Organizes and operates VIP events, including on-property and off-property functions.
- Manages relationship marketing and player development strategies using clearly defined objectives, tactics, and on-going performance assessments.
- Utilizes information on play (numbers of trips, theoretical win) to execute player strategies focused on identifying and nurturing players with obvious development potential.
- Assists in the development and management of all property promotional programs and entertainment to successfully meet financial and service objectives.
- Provides guidance and acts as a role model to Casino Hosts.
- Delegates tasks to subordinates as necessary, to ensure maximum efficiency.
- Responds to special requests of guests, as well as guest complaints and inquiries in a calm, prompt, courteous manner.
- Utilizes all data analysis regarding promotion participation and ROI to make necessary adjustments to meet operational goals.
- Supervise all staff, cash control, and event operations at all designated events.
- 3 years ago - save job
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