Executive Housekeeper
Autograph - Savannah, GA

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This is a franchise job posting, Executive Housekeeper, The Bohemian Hotel Savannah Riverfront, Autograph Collection, Savannah GA.

Please do not apply for this job online. Please contact the property directly at 912-721-3804 or via email at wanda.gispert@kesslercollection.com.

Sincerely,

Aon Hewitt

Talent Acquisition Solutions

Recruiting Operations and Delivery on behalf of Marriott International, Inc.

JOB SUMMARY:
JOB

TITLE:
Executive Housekeeper

Summary:
This position is primarily
responsible for directing the daily operations of Housekeeping and Laundry to ensure
clean, orderly, and attractive conditions of the hotel.

Completes inspections and holds people
accountable for high cleanliness standards.

Responsible for

ensuring guest and Grand Performer
satisfaction while maintaining the operating budget.

ESSENTIAL

DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the
following. Other duties may be assigned.

Establishes standards and procedures for work of
housekeeping staff.

Plans work schedules to ensure adequate service.

Inspects and evaluates physical condition of all
areas of the hotel.

Submits to management recommendations for painting,
repairs, furnishings, relocation of equipment, and reallocation of space.

Periodically inventories supplies and equipment.

Investigates new and improved cleaning instruments
and methods.

Ensures staff is well trained.

Celebrates successes and publicly recognizes the
contributions of team members.

Empowers Grand Performers to provide excellent
customer service.

Observes service behaviors of Grand Performers and
provides feedback for improved performance.

Emphasizes guest satisfaction during all departmental
meetings and focuses on continuous improvement.

Supports and supervisors and effective inspection
program for all guestrooms and public space.

Responds to and handles guest problems and
complaints.

Ensures all Grand Performers have proper supplies,
equipment and uniforms.

Solicits Grand Performer feedback, utilizes an “open
door” policy, and reviews Grand Performer satisfaction results to identify and
address problems or concerns.

Sets a positive example for guest relations.

Initiates Grand Performer progressive discipline
according to policy.

Leads departmental meetings and continually
communicates a clear and consistent message regarding the departmental goals to
produce desired results.

Responsible for the department budget and expense
control.

SUPERVISORY

RESPONSIBILITIES:
Manages Grand Performers who supervises a Team in the
Housekeeping Department. Carries out supervisory responsibilities in accordance
with the organization's policies and applicable laws. Responsibilities include
interviewing, hiring, and training employees; planning, assigning, and
directing work; appraising performance; rewarding and disciplining employees;
addressing complaints and resolving problems.

Kessler

Foundation for All Grand Performers:
·

Customer
Service - Manages difficult or emotional customer situations; Responds promptly
to customer needs; Solicits customer feedback to improve service; Responds to
requests for service and assistance; Meets commitments.

·

Teamwork
  • Balances team and individual responsibilities; Exhibits objectivity and openness
to others' views; Gives and welcomes feedback; Contributes to building a
positive team spirit; Puts success of team above own interests; Able to build
morale and group commitments to goals and objectives; Supports everyone's
efforts to succeed.

·

Diversity
  • Demonstrates knowledge of EEO policy; Shows respect and sensitivity for
cultural differences; Educates others on the value of diversity; Promotes a
harassment-free environment; Builds a diverse workforce.

·

Ethics -
Treats people with respect; Keeps commitments; Inspires the trust of others;
Works with integrity and ethically; Upholds organizational values.

·

Quality
  • Demonstrates accuracy and thoroughness; Looks for ways to improve and promote
quality; Applies feedback to improve performance; Monitors own work to ensure
quality.

·

Quantity
  • Meets productivity standards; Completes work in timely manner; Strives to
increase productivity; Works quickly.

·

Safety
and Security - Observes safety and security procedures; Determines appropriate
action beyond guidelines; Reports potentially unsafe conditions; Uses equipment
and materials properly.

·

Attendance/Punctuality
  • Is consistently at work and on time; Ensures work responsibilities are
covered when absent; Arrives at meetings and appointments on time.

COMPETENCIES:
To perform the job successfully, an individual should

demonstrate the following competencies:
1.

Leadership

a.

Visionary Leadership - Displays passion and
optimism; Inspires respect and trust; Mobilizes others to fulfill the vision;
Provides vision and inspiration to peers and subordinates.

b.

Leadership - Exhibits confidence in self and
others; Inspires and motivates others to perform well; Effectively influences
actions and opinions of others; Accepts feedback from others; Gives appropriate
recognition to others.

c.

Strategic Thinking - Develops strategies to
achieve organizational goals; Understands organization's strengths &
weaknesses; Analyzes market and competition; Identifies external threats and
opportunities; Adapts strategy to changing conditions.

d.

Judgment - Displays willingness to make
decisions; Exhibits sound and accurate judgment; Supports and explains
reasoning for decisions; Includes appropriate people in decision-making
process; Makes timely decisions.

e.

Professionalism - Approaches others in a tactful
manner; Reacts well under pressure; Treats others with respect and
consideration regardless of their status or position; Accepts responsibility
for own actions; Follows through on commitments.

2.

Managing Execution

a.

Analytical - Synthesizes complex or diverse
information; Collects and researches data; Uses intuition and experience to
complement data; Designs work flows and procedures

b.

Design - Generates creative solutions;
Translates concepts and information into images; Uses feedback to modify
designs; Applies design principles; Demonstrates attention to detail.

c.

Problem Solving - Identifies and resolves
problems in a timely manner; Gathers and analyzes information skillfully;
Develops alternative solutions; Works well in group problem solving situations;
Uses reason even when dealing with emotional topics.

d.

Project Management - Develops project plans;
Coordinates projects; Communicates changes and progress; Completes projects on
time and budget; Manages project team activities.

e.

Business Acumen - Understands business
implications of decisions; Displays orientation to profitability; Demonstrates
knowledge of market and competition; Aligns work with strategic goals.

f.

Cost Consciousness - Works within approved
budget; Develops and implements cost saving measures; Contributes to profits
and revenue; Conserves organizational resources.

g.

Organizational Support - Follows policies and
procedures; Completes administrative tasks correctly and on time; Supports organization's
goals and values; Benefits organization through outside activities; Supports
affirmative action and respects diversity.

h.

Planning/Organizing - Prioritizes and plans work
activities; Uses time efficiently; Plans for additional resources; Sets goals
and objectives; Organizes or schedules other people and their tasks; Develops
realistic action plans.

3.

Building Relationships

a.

Interpersonal Skills - Focuses on solving
conflict, not blaming; Maintains confidentiality; Listens to others without
interrupting; Keeps emotions under control; Remains open to others' ideas and
tries new things.

b.

Oral Communication - Speaks clearly and
persuasively in positive or negative situations; Listens and gets
clarification; Responds well to questions; Demonstrates group presentation
skills; Participates in meetings.

c.

Written Communication - Writes clearly and
informatively; Edits work for spelling and grammar; Varies writing style to
meet needs; Presents numerical data effectively; Able to read and interpret
written information.

d.

Change Management - Develops workable
implementation plans; Communicates changes effectively; Builds commitment and
overcomes resistance; Prepares and supports those affected by change; Monitors
transition and evaluates results.

4.

Generating Talent and Organizational Capability

a.

Delegation - Delegates work assignments; Matches
the responsibility to the person; Gives authority to work independently; Sets
expectations and monitors delegated activities; Provides recognition for
results.

b.

Managing People - Includes staff in planning,
decision-making, facilitating and process improvement; Takes responsibility for
subordinates' activities; Makes self available to staff; Solicits and applies
customer feedback (internal and external); Improves processes, products and
services; Continually works to improve supervisory skills.

c.

Developing People - Provides regular performance
feedback; Develops subordinates' skills and encourages growth; Fosters quality
focus in others

5.

Learning and Applying Personal Expertise

a.

Technical Skills - Assesses own strengths and
weaknesses; Pursues training and development opportunities; Strives to
continuously build knowledge and skills; Shares expertise with others.

b.

Quality Management - Looks for ways to improve
and promote quality; Demonstrates accuracy and thoroughness.

c.

Motivation - Sets and achieves challenging
goals; Demonstrates persistence and overcomes obstacles; Measures self against
standard of excellence; Takes calculated risks to accomplish goals.

d.

Adaptability - Adapts to changes in the work
environment; Manages competing demands; Changes approach or method to best fit
the situation; Able to deal with frequent change, delays, or unexpected events.

e.

Dependability - Follows instructions, responds
to management direction; Takes responsibility for own actions; Keeps
commitments; Commits to long hours of work when necessary to reach goals;
Completes tasks on time or notifies appropriate person with an alternate plan.

f.

Initiative - Volunteers readily; Undertakes
self-development activities; Seeks increased responsibilities; Takes
independent actions and calculated risks; Looks for and takes advantage of
opportunities; Asks for and offers help when needed.

g.

Innovation - Displays original thinking and
creativity; Meets challenges with resourcefulness; Generates suggestions for
improving work; Develops innovative approaches and ideas; Presents ideas and
information in a manner that gets others' attention.

QUALIFICATIONS:
To perform this job successfully, an individual must
be able to perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.

EDUCATION

AND/OR EXPERIENCE:
Associate's degree (A. A.) or equivalent from
two-year college or technical school; or six months to one year related
experience and/or training; or equivalent combination of education and
experience.

LANGUAGE

SKILLS:
Ability to read and interpret documents such as
safety rules, operating and maintenance instructions, and procedure
manuals.

Ability to write routine
reports and correspondence.

Ability to
speak effectively before groups of customers or employees of organization.

MATHEMATICAL

SKILLS:
Ability to add, subtract, multiply, and divide in all
units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rate, ratio, and percent
and to draw and interpret bar graphs.

COMPUTER

SKILLS:
To perform this job successfully, an individual
should have knowledge of Internet software; Inventory software; Order
Processing systems; Payroll systems; Spreadsheet software and Word Processing
software.

PHYSICAL

DEMANDS:
The physical demands described here are
representative of those that must be met by an employee to successfully perform
the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee
is regularly required to stand; walk; use hands to finger, handle, or feel and
talk or hear. The employee is frequently required to reach with hands and arms.
The employee is occasionally required to climb or balance; stoop, kneel,
crouch, or crawl and taste or smell.

The employee must regularly lift and/or move up to 10
pounds, frequently lift and/or move up to 25 pounds and occasionally lift
and/or move up to 50 pounds.

Specific vision abilities required by this job
include close vision, distance vision, color vision, peripheral vision, depth
perception and ability to adjust focus.

WORK

ENVIRONMENT:
The work environment characteristics described here
are representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.

While performing the duties of
this job, the employee is regularly exposed to fumes or airborne particles;
toxic or caustic chemicals and risk of electrical shock. The employee is
frequently exposed to working near moving mechanical parts and vibration. The
employee is occasionally exposed to wet and/or humid conditions (non-weather);
outdoor weather conditions; extreme cold (non-weather) and extreme heat
(non-weather).

The noise level in the work
environment is usually moderate.

EOE M/F/D/V

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