The Executive Housekeeper is directly responsible for monitoring all phases of Housekeeping operations to ensure clean, orderly and attractive guest areas and ensuring compliance with company standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Manage Housekeeping staff and ensures adequate staffing levels.
2. Initiates and issues appropriate disciplinary action as necessary.
3. Inspects guest room areas on many tours of the hotel complex and instructs employee(s) as to discrepancies found.
4. Issues maintenance work orders and follows up until completion.
5. Directly oversees the performance of the Assistant Executive Housekeeper(s).
6. Monitors the progress of special cleaning projects and installation of new furniture.
7. Monitors equipment preventative maintenance programs.
8. Other related duties as assigned.
Responsible for the overall directions, coordination and evaluation of the Housekeeping staff. Responsibilities include interviewing and training employees, planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and planning budgets and controlling payroll costs.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.
EDUCATION and/or EXPERIENCE
Associate’s Degree or equivalent required. One year related experience in a casino, and/or training; or equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS
Must possess and be able to maintain the applicable regional Gaming card(s) and/or License(s), if any.
Must be able to effectively communicate in English. Must be able to read and write simple lists, interoffice memorandums, and business correspondence.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Must have working knowledge of Microsoft Office products.
Planning, remembering details, using arithmetic, reading, directing others, making decisions, discriminating colors, working rapidly, working at various tempos, concentrating amid distractions, remembering names and faces, examining and observing details.
Standing, walking, reaching, kneeling, carrying, pulling, hearing, sitting, bending/stooping, observing, stretching, pushing, turning, balancing, lifting up to 15 pounds.
Inside, odors, changing temperatures.
The above job analysis is for the sole purpose of complying with the Americans with Disabilities Act and is not to be construed to include all employees employed in each job classification. The Employer reserves the right to change the requirements of each job analysis as changes in business and/or technology dictate. All weights, distances, and measurements cited in this job analysis are approximations.
Tropicana Entertainment - 17 months ago
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