Under the supervision of the Director of Hotel Operations, the incumbent oversees and administers all housekeeping and textile operations while providing first class guest service. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.
To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Must be 18 years of age or older upon employment.
High school diploma or equivalent required. Associates degree preferred.
Five (5) years of housekeeping management experience in a 300 plus room property, responsible for staffing exceeding 50 employees required.
Experience in AAA 4 Diamond property required.
Proficiency in supplies management.
Experience with hotel laundry process preferred.
Must be proficient in Microsoft Office, LMS, SWS.
Language Skills and Reasoning Ability:
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
Position requires periods of standing, walking, sitting and writing.
Adequate manual dexterity to operate office equipment.
Must be able to effectively understand and communicate to candidates and employees.
Must be able to stand, walk, and move through all areas of the casino.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.