Job Title: Executive Assistant
Department: Tides Enterprises
Summary - Assist with files, orders, and correspondences, while providing essential office duties.
Essential Duties and Responsibilities Include the Following. – (Other duties may be assigned)
Key responsibilities include but are not limited to the following:
Composes and types routine correspondence.
Locates and attaches appropriate file to correspondence to be answered by employer.
Developing and maintaining relationships with warehouses and carriers.
Organizes and maintains file system, and files correspondence and other records.
Ability to answer multi-phone lines.
Knowledgeable of QuickBooks and have the ability to update and maneuver information.
Develop and maintain relationships with warehouses and carriers for shipping and storage purposes.
Competencies - To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner.
Customer Service - Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Keeps emotions under control.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs.
Teamwork - Balances team and individual responsibilities.
Ethics - Treats people with respect; Keeps commitments; Works with integrity and ethically.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time.
Strategic Thinking - Develops strategies to achieve organizational goals.
Motivation - Demonstrates persistence and overcomes obstacles.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.
Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience -
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Language Skills -
Ability to read and interpret documents. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills -
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability -
Ability to apply understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills -
To perform this job successfully, an individual should have knowledge of QuickBooks Accounting software; Excel Spreadsheet software and Microsoft Word Processing software.
Work Environment -
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The aforementioned is a general outline and is not limited to the policies or responsibilities above.