With absolute focus on customer service and attention to detail, act as primary point of contact within IT for problem resolution and technical support for key executives, their assistants, and other executive support staff.
Provide problem/resolution to key executives, make recommendations to their technical infrastructure, and examine latest technology to benefit the Executives throughout the business.
Research new technologies and solutions that focus on time and cost efficiencies. Present findings to executives and if adopted, responsible for implementation and ongoing support.
Answer support phone calls and e-mails, interpret problems, and provide technical support, with follow-up on all reported issues until timely completion.
Support of hardware and software at executive's offices, residences, mobile offices, or any other remote locations.
Coordinate with other Information Technology resources to ensure that problems are resolved in a timely and efficient manner.
Oversee and ensure that perfect connectivity to system resources is maintained 100%. Assist with testing of all executive locations, periodically or as needed.
Work on special projects as assigned by manager.
Will be on call 24 x 7, including holidays, and will be in rotation for Help Desk with other technical staff.
Must possess outstanding customer service skills, both telephone and email, with excellent written and oral communication skills.
Capable of presenting complex technical information to non-technical audiences.
Requires 6-8 years of customer support and IT infrastructure experience.
Ability to anticipate potential problems, respond quickly, competently and patiently to executive staff.
Ability to gather information, evaluate options and offer perfect working solutions.
An understanding of the overall systems environment, system maintenance, workstation support, Internet connectivity and security services, as well as the standard desktop software in use is important.
Find satisfaction in unique problem solving, and a strong willingness to learn new technologies.
Ability to perform travel occasionally as necessary to support the executives.
SOFTWARE / HARDWARE:
Candidate should have vast knowledge of industry standard software and hardware including:
MS Windows XP / 7, MS Office 2007/2010, Various Adobe products, Basic Networking, DHCP, DNS, MAC proficient, Avaya PBX, VOIP, BES
Advanced Knowledge Lenovo / Mac laptops and Dell / iMac Desktop hardware.
Advanced Knowledge of MS Exchange and Active Directory Services.
Advanced Knowledge of mobile device software including blackberry, iOS, and Droid
Satellite communications and data communications is a strong plus. Any aviation systems support is a plus.
Bachelor's degree in a computer-related field, as well as significant hands-on experience with computers and customer support or equivalent experience.
Technical Certificates: MCSA 2003, MCSE 2003, CCNA are a huge plus
IAC is a leading media and Internet company comprised of more than 150 brands and products, including Ask.com, About.com, Match.com,...