Experienced Telecommunications Dispatchers
Vitel Communications LLC - Atlanta, GA

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We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

A. POSITION SUMMARY:

Incumbent is responsible for allocating Cable Technicians throughout the workday to ensure Company meets its service objectives. Position also maintains work order records and provides customer support. ALL CANDIDATES MUST BE FAMILIAR OR PROFICIENT WITH CABLE DATA.

B. MAJOR DUTIES/RESPONSIBILITIES:

1. Handle the process to change/close existing work orders. (20%)
2. Schedule work for technicians. (25%)
3. Make customer contact via phone or email. (20%)
4. Maintain work orders & records. (15%)
5. Monitor technicians' schedules to ensure the Company's On-Time Guarantee. (10%)
6. Provide daily reports as required. (10%)
7. Perform other duties as assigned. (5%)

C. ORGANIZATIONAL RELATIONSHIPS:

Supervisor Title: Office Manager
No. of Subordinates: none
Subordinate Title(s): n/a
Internal Contacts: Cable Techs, Installation Supervisors, General Manager, Operations Manager
External Contacts: Client Company representatives

D. MINIMUM/PREFERRED REQUIREMENTS:

Education: High School diploma or GED
Experience: 1-2 years experience as a dispatcher or customer service
Licenses/Certifications: none
Additional Skills/Knowledge:
o Competent in the operation company equipment such as computers, telephones & headsets, mobile phones, pagers, 2-way radios & other tools necessary to perform tasks.
o Proficient data entry and computer skills including MS Office, MS Word & Excel
o Strong organizational skills
o Excellent written and verbal communication skills

E. PHYSICAL DEMANDS/ENVIRONMENTAL CONDITIONS:
Position exists in an office environment

Vitel Communications LLC - 16 months ago - save job - block
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