FACILITIES ASSIGNER
Frontier Communications - Sun Prairie, WI

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Perform facility assignment functions for service orders

Assist outside plant employees with cable assignment and troubles

Post Frontier applications and cable records

Prepare and post line re-association

Interact with other departments to attain company service objectives

Be an active part of an overall team to provide the highest quality service to external and internal customers

Use necessary systems to determine potential troubles as well as customer reported troubles and report these conditions to the proper department/person

Review action taken on troubles to ensure ticket was properly routed, trouble corrected, and commitment met

Perform switch provisioning for orders and trouble tickets

Must possess good judgment, be able to make decisions and maintain a professional image

Must be able to work under pressure, handle stress and accept criticism while always maintaining professional and courteous manners.

Must support and participate in promotion of Frontier products and services

Perform other duties as assigned.

Required Skills

Typing, keyboard and computer skills required

Excellent verbal and written communication skills

Must be willing to work evenings (depending on tour selection), weekends and holidays

Must be willing to work overtime and extra hours during emergencies

Strong organizational skills

PC literacy in windows based applications

High School graduate or equivalent

Schedules will vary. If tour includes a weekend to work, you will get a day(s) off during the week to make up for that weekend shift. Our office hours are: Mon-Fri 6am to 8pm and Saturday/Sunday 6am to 7pm.

Required Experience

Frontier Communications - 15 months ago - save job - copy to clipboard - block
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About this company
238 reviews
Serving city dwellers and country folk alike, Frontier Communications provides phone, Internet, and satellite TV (through a partnership with...