The Family Service Worker is responsible for providing protective foster care and supportive services for abused or neglected children. This position is governed by state and federal laws and agency/institution policy.
Investigates suspected child abuse and neglect complaints by making on-site visits, securing background information, and interviewing parties involved. Discusses investigative findings and observations with supervisor and recommends the opening of protective services, foster care, or supportive services cases. Intervenes in crisis situations, removes the child from the home if the situation is life threatening, and arranges for temporary placement in foster homes, group homes, or treatment facilities. Develops a case plan to establish goals, objectives, tasks and time frames for all parties involved in case. Provides counseling and guidance to clients in defining their needs, interests, and courses of action and refers clients to other professionals, agencies, services, or community resources appropriate to clients' problems. Recruits and trains families, conducts home studies and family assessments to determine appropriate child placements, and visits clients and/or foster parents on a regular basis to monitor progress toward case objectives. Documents all case work activities and developments and prepares court reports for custody hearings and presents testimony when necessary. Performs other duties as assigned.
Special Job Dimensions
Knowledge, Abilities, and Skills
Knowledge of the principles and practices of counseling, social work, and case management. Knowledge of the principles, techniques, and methods of investigating . Ability to evaluate family problems and develop a plan of action for improving relationships. Ability to interview and obtain information. Ability to prepare, present, and review oral and written technical and confidential information and reports.
Minimum Education and/or Experience
The formal education equivalent of a bachelor's degree in social work, sociology, psychology, or a related field; plus successful completion of a six month training class within agency core training period. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Family Service Worker position requires knowledge of case management and investigation techniques. Ability to engage clients in service delivery is preferred. A high degree of computer skills, proficient communication skills (oral and written), and ability to engage in teamwork is necessary to work effectively with agency peers, families, community stakeholders, and courts. Job frequently involves ability to provide factual information during court testimony. Conflict resolution skills are preferred.
Certificates, Licenses, Registrations
Agency Specific Information
Division of Children and Family Services
Special Work Condition
This job has the following requirements:
Non-standard work hours, which often include evenings, weekends, holidays
24-hour, on-call rotation for up to 7 days at a time
Reliable personal transportation and extensive in-state travel
Ability to work with families on environmental neglect issues, such as head lice and unsanitary houses
Ability to transport children and adults for services
Ability to lift weight up to 50 pounds
Work effectively under pressure in a frequently stressful environment
Operate a motor vehicle safely and according to applicable laws at any time of day
Child and Family Development,
Counseling (any field of Counseling)
Family Development, Family Services
Human Development and Family Studies
Human Services / Public Service
Social Welfare / Social Science
Criminal Justice / Criminology / Justice Studies
Education (Early Childhood, Elementary Education, Middle Level
Education, Secondary Education, and Special Education)
Home Economics / Family and Consumer Science
Special Application Information
Applicant must submit an official transcript by mail as a supplement to applications ONLY FOR FAMILY SERVICE WORKER positions. Transcripts will remain in file for future FAMILY SERVICE WORKER applications.
For all applications submitted for a continuously advertised class code. YOU WILL BE PROMPTED FOR THIS INFORMATION WHEN SUBMITTING YOUR APPLICATION ON-LINE. This addendum includes your preferences for the county(ies) and divisions you are willing to work. Please list only the counties in which you would be interested in working. Statewide designations will not be accepted.
Continuously advertised classifications, are intended to allow DHS to keep available a pool of qualified applicants should a position open.
Continuous applications will remain on file for 60 days.
All DHS applicants must complete drug screening, as outlined in DHS Policy 1087, prior to being hired.
Applications are prescreened according to the state application, addenda, résumé, transcript, licenses and any other information that you submit. (With the exception of transcripts, do not submit references, certificates, or other documents; bring them to your interview.) Therefore, it is important that you submit complete and accurate information and that you complete the application form according to instructions. List all prior work experience, including military service, beginning with your most recent employment. (Include all experience, even if you do not believe that experience to be relevant to the position for which you are applying.) You may include volunteer or unpaid work as part of your work history; however, you should include the number of hours per week which you performed these duties.
When submitting your State Application, you may refer to your résumé for the Employment History if your résumé includes all the information requested in the Employment History section of the state application (month and year employment began and ended, weekly hours worked, etc.).
Inadequate completion of your job history will adversely impact your comparison with other candidates.
False, misleading, or incomplete statements may result in disciplinary action and possible termination.
Benefit Package May Include: Health & Life Insurance, Vacation & Sick Time, Paid Holidays, Credit Union Available, Retirement, Career Bonus, and Deferred Compensation.
Arkansas Department of Human Services - 5 months ago