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The City of Fort Worth Meter Services Section is seeking to hire a Field Services Representative responsible to respond to customer complaints and inquiries regarding water services or city-owned properties, read water meters for new and ongoing service and accurately record consumption, deliver delinquent notices.
Additionally the successful candidate will provide quality customer service and resolve customer concerns, conduct field inspections to determine contract compliance, perform a variety of technical duties in monitoring provider service contracts, ensure services provided are in compliance with contract specifications and perform a variety of technical tasks in support of the Meter Services section. Good customer service skills with extensive public contact required. Ability to operate 2-way radio required.
Skills / Requirements
The following education and or experience and its equivalents are the minimum standard which provides the requisite knowledge, skills and abilities for this position.
High School Diploma or GED certificate PLUS two (2) years of increasingly responsible experience in water meter repair, installation, or reading experience required.
Shift Hours: 7:30 4:00 p.m.; this position may work nights and overtime, as needed.
Possession of a valid drivers license and an acceptable driving record required.
OTHER REQUIREMENTS: Environmental Conditions: Indoor and outdoor environments; exposure to extremes in weather conditions; exposure to vibrations and noise; work on slippery or uneven surfaces, work in or near vehicle traffic; exposure to dust and fumes from motorized equipment.
Physical Conditions: Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, or walking for extended periods of time; moderate and heavy lifting and carrying, pulling, reaching, bending, climbing , and kneeling; use of fingers, both hands, and both legs required. Must be able to distinguish colors; must be able to operate assigned vehicles.
Must pass HPE (Human Performance Evaluation) exam.
MISC. REQUIREMENTS: City of Fort Worth policy on acceptable driving record required.