Serves as primary contact for ambulatory practice patients for resolution of issues related to scheduling, registration, benefits verification and payor pre-authorization. Integrates the functions of registration, benefits verification, and payor preauthorization as well as payment arrangements and cash collection with outpatient services utilization in order to achieve optimal reimbursement for The MetroHealth System.
Upholds the standards of the system-wide customer service program.
Job Qualifications (required):
High school graduate or GED equivalent
Minimum three years experience in insurance information collection and assessment, benefits verification and preauthorization processing
Demonstrated skills in customer service, collection of patient demographic and insurance/payor information and cash collection
Expertise in interviewing patients/family members
Knowledge of medical terminology and ICD-9/CPT-4 coding
Must pass the Financial Counselor screening test with a score of 80% or better
Must take and pass Notary Public within six months of starting in position
Job Qualifications (preferred):
Previous experience with computer based billing systems
Ten-key skills and ability to type 30wpm
MetroHealth - 2 years ago