FOOD COURT GENERAL MANAGER
Ovations Food Services - Phoenix, AZ

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Ovations Food Services, LP, an affiliate of Comcast-Spectacor, is a fast-growing industry leader, providing contract food service to public venues throughout the US and in Canada. Since our inception in 1997, annual sales have exceeded $250,000,000. Our Sports & Entertainment facilities include arenas, stadiums, baseball parks, convention centers, fairgrounds, racetracks, amphitheaters, exhibition and convention centers. Venues range from small, historic minor league ballparks to well-known basketball arenas like the Rose Garden Arena, home to the NBA Portland Trail Blazers, and major football stadiums like the EverBank Field, home to the NFL Jacksonville Jaguars. In 2007, Ovations successfully launched its Gaming Division which provides exceptional food and beverage service in a growing number of Native American casinos in the Southwest, Southeast and in Oklahoma. Please visit our website www.ovationsfoodservices.com for more company information.The Food Court General Manager will actively supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards, and will independently initiate and authorize all employment actions such as hiring, termination, suspension, discipline, promotion and transfer. The Food Court General Manager will actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment.The Food Court General Manager will be responsible for: The overall effective management of the business operations within a casino environment. Ensuring total compliance with all alcohol service policies, if applicable. Monitors alcohol service throughout event to assure 100% compliance with Alcohol Service policies. Reports any alcohol service or compliance issues to Ovations management immediately. Completing documentation of employee performance and attendance issues in accordance with company policy and practice, including independently initiating and authorizing any employment action deemed necessary. Supervising employees on the proper instructions on food handling, cash handling and work safety rules. Providing on-going direction, supervision and mentoring to hourly staff. Monitor product quality and ensure high level of guest service. Verifying opening inventory, ensuring inventory levels during event, tracking all discards and spoilage, validating all stock received and transferred out, counting ending inventory and closing point of sale terminals. End of month reports and inventory Generating employee schedules and verifies employee time for all Food Court outlets. The on-going training, development, mentoring and supervision of hourly employees, as directed by department managers; responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice. A hands-on approach to cook times, quality and execution. Protecting branded concepts through audits and compliance processes. Communicating clearly and directly with employees concerning manifest specifications, policies and procedures including alcohol-dispensing regulations. Ensuring that cooks are keeping up with demand for product and they achieve recipe/quality standards. Customer satisfaction through interaction including but not limited to: greeting guests, tableside visits, consistence supervision and inspection of all dining rooms, lounges, kitchens, and storage rooms through the day.
The ideal candidate MUST have the following qualifications: Associates degree (A.A.) or equivalent from two-year college or technical school 3-5 years related experience and/or training; or equivalent combination of education and experience. Nationally recognized, advanced food service sanitation training course certification. May be required to attend out of town/state corporate training for concept/outlet All employees must obtain a valid gaming license from the State Gaming Agency and Tribal Gaming Office prior to beginning work and are required to have license renewed annually. Valid Food Handlers certificate if required by state and/or county of venue. Valid Alcohol Service Permit if required by state and/or county of venue. Basic computer proficiency: E-mail, Excel, Word, Outlook, Schedule+. Working knowledge of Point of Sale and timekeeping systems. Cash handling abilities; basic math skills including significant number manipulation. Ability to work a variable work schedule (including evenings and weekends, as required), depending upon event and business requirements. Good verbal and written communication skills. Ability to clearly speak read and write in English. Functional competencies in initiative, food production and services; computer skills in word processing and spreadsheets.

CareerBuilder - 19 months ago - save job - block
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About this company
20 reviews
Ovations Food Services is a company whose purpose is to deliver fresh food and beverage with exceptional services to public assembly...