FRONT OFFICE AGENT
Loews Hotels - Orlando, FL

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Minimum two years Front Desk experience at a comparable quality property preferred 
General knowledge of hotel departments preferred 
Excellent communication skills – oral and written 
Excellent guest service skills 
Ability to stand for an eight hour shift 
Ability to work a flexible schedule to include weekends and holidays

Job Description:
This position is responsible for performing a variety of guest service activities in an exceptionally friendly, professional and efficient manner commensurate with the demands of a world-class resort. Registers guests, assigns rooms, settles guest accounts and coordinates with other departments to satisfy guest requests. 

Welcomes and registers guests in an outstandingly friendly, professional, efficient manner 
Whenever possible assigns rooms which satisfy all special requests 
Obtains necessary credit and payment information from guests 
Provides check cashing and foreign currency conversion for Hotel guests 
Coordinates with other Hotel departments to satisfy guest requests 
Provides detailed information about Hotel facilities and operating hours 
Notifies Housekeeping of all special requests, late checkouts, room changes and day use rooms 
Posts charges received by Front Desk from Hotel outlets and Universal Studios venues 
Adheres completely to all Loews Hotels Star Service standards 
Sells rooms in accordance with Front Desk sales strategies 
Receives and transmits guest messages 
Performs check-out and cash handling activities in accordance with all Hotel cashiering and credit policies 
Distributes and coordinates completion of SQS survey cards during guest check-out 
Makes use of Handheld computers for guest check-in 
Coordinates room changes for guests 
Issues and provides access and close out for guest safe deposit boxes 
Answers telephone calls and guest inquiries in a friendly, professional manner 
Reads and initials all entries in Front Desk Log Book and all information on Front Desk Bulletin Board 
Reads Group Profiles and Banquet Event information on a daily basis 
Maintains the cleanliness and excellent condition of equipment and work area 
Other duties as assigned

General 
Promotes and applies teamwork skills at all times 
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance 
Is polite, friendly, and helpful to guests, management and fellow employees 
Executes emergency procedures in accordance with hotel standards 
Complies with required safety regulations and procedures 
Attends appropriate hotel meetings and training sessions 
Maintains cleanliness and excellent condition of equipment and work area 
Complies with hotel standards, policies and rules 
Recycles whenever possible 
Remains current with hotel information and changes 
Complies with hotel uniform and grooming standards

About this company
64 reviews
Loews Hotels, Inc. was founded in 1946 and continues to own and operate hotels and resorts in the United States and Canada. Headquartered in...