FRONT OFFICE AGENT
Loews Hotels - Orlando, FL

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Minimum two years Front Desk experience at a comparable quality property preferred 
General knowledge of hotel departments preferred 
Excellent communication skills – oral and written 
Excellent guest service skills 
Ability to stand for an eight hour shift 
Ability to work a flexible schedule to include weekends and holidays

Job Description:
This position is responsible for performing a variety of guest service activities in an exceptionally friendly, professional and efficient manner commensurate with the demands of a world-class resort. Registers guests, assigns rooms, settles guest accounts and coordinates with other departments to satisfy guest requests. 

Welcomes and registers guests in an outstandingly friendly, professional, efficient manner 
Whenever possible assigns rooms which satisfy all special requests 
Obtains necessary credit and payment information from guests 
Provides check cashing and foreign currency conversion for Hotel guests 
Coordinates with other Hotel departments to satisfy guest requests 
Provides detailed information about Hotel facilities and operating hours 
Notifies Housekeeping of all special requests, late checkouts, room changes and day use rooms 
Posts charges received by Front Desk from Hotel outlets and Universal Studios venues 
Adheres completely to all Loews Hotels Star Service standards 
Sells rooms in accordance with Front Desk sales strategies 
Receives and transmits guest messages 
Performs check-out and cash handling activities in accordance with all Hotel cashiering and credit policies 
Distributes and coordinates completion of SQS survey cards during guest check-out 
Makes use of Handheld computers for guest check-in 
Coordinates room changes for guests 
Issues and provides access and close out for guest safe deposit boxes 
Answers telephone calls and guest inquiries in a friendly, professional manner 
Reads and initials all entries in Front Desk Log Book and all information on Front Desk Bulletin Board 
Reads Group Profiles and Banquet Event information on a daily basis 
Maintains the cleanliness and excellent condition of equipment and work area 
Other duties as assigned

General 
Promotes and applies teamwork skills at all times 
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance 
Is polite, friendly, and helpful to guests, management and fellow employees 
Executes emergency procedures in accordance with hotel standards 
Complies with required safety regulations and procedures 
Attends appropriate hotel meetings and training sessions 
Maintains cleanliness and excellent condition of equipment and work area 
Complies with hotel standards, policies and rules 
Recycles whenever possible 
Remains current with hotel information and changes 
Complies with hotel uniform and grooming standards

Loews Hotels - 21 months ago - save job - block
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