The primary responsibility of the Front Office Agent is to provide Unmatched Guest Service during the check-in and check-out process, registering guests, rendering bills, and receiving cash and credit payments. The Front Office Agent is also responsible for assisting guests with questions, directions, miscellaneous information and resolving guest disputes in a professional manner while maintaining service standards in order to enhance the overall guest experience. All duties are to be performed in accordance with departmental and The Venetian Casino Resort’s policies, practices, and procedures.
§ Maintains positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction.
§ Obtains assigned bank and ensures accuracy of contracted monies.
§ Checks guests in and out, in a speedy, efficient and friendly matter according to Front Office Service Standards.
§ Maintains confidentiality of guest information and pertinent hotel data.
§ Performs other duties as directed.
ESSENTIAL JOB FUNCTIONS:
Provide a service or assistance to meet the needs of a guest, client or customer. Proper performance requires knowledge of a specific function or activity and familiarity with policies and procedures of the department. Comply with policies and procedures of the department or section in order to complete service satisfactorily. Proper performance requires some physical and mental dexterity in order to accomplish tasks associated with the completion of the service. Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity.
Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service. Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed.
Venetian - 13 months ago