Rimini Street delivers proven exceptional value in third-party support for enterprise software. The innovative, ultra-responsive support program allows Oracle and SAP licensees to save at least 50 percent in annual support fees, and to receive premium services that are not part of standard vendor support.
Hundreds of global, Fortune 500, mid-market, and public sector organizations from virtually all industries depend on Rimini Street as their trusted, expert, independent provider of enterprise software support, so they can apply more of their IT budgets to strategic business initiatives.
The position entails support with responsibility for research, troubleshooting and resolution of application issues within the PeopleSoft ERP Financials/Supply Chain modules. The role of the Senior PeopleSoft Support Engineer will also require the expertise and skills in order to replicate serious issues and provide fixes where necessary. The Support Engineer will work with Rimini Street clients in remote environments all while working from their home office. The Support engineer can be called upon to develop, test, package and deliver fixes for complex and highly-configured environments. The ideal candidate needs to be self-motivated and work well in an unsupervised remote environment.
Essential Duties & Responsibilities
Provide remote-based PeopleSoft FSCM support.
Support clients with customizations and provide implementation and best practices advice.
Troubleshoot and identify root cause for various application issues.
Provide guidance and resolution for application issues.
Develop application break fixes for critical product defects.
Responsible for managing several key assigned accounts as a technical account advisor.
Develop strong support-based relationship with our clients
Develop technical documentation for all Rimini Street deliverables within the company’s documentation standards.
Ability to understand and trouble shoot environment related issues across all platforms and tools 7.x – 8.5x.
Bachelor and/or Masters Degree in Computer Science or related field.
Minimum of 12 years relevant experience, preferably as a consultant
Multiple full implementation life-cycle experience, configuration and administration of the application
Familiarity with administrative tools (i.e. Weblogic console, PSADMIN).
Worked remotely in a virtual environment
Expertise in PeopleSoft FSCM 9.1 and below – Functional and Technical expertise.
Expertise in multiple modules. Including AP, AM, AR, Contracts, Billing.
Expertise in SQR, Application Engines, Integration Broker, PeopleCode/Application Packages, COBOL, Component Interface, SQL.
Expertise with Oracle, DB2, SQL Server, Informix, Sybase or other RDBMS.
Ability to generate, retrieve and analyze complex trace files (SQL, PeopleCode, Application Engine, COBOL).
Expert problem-solving and troubleshooting skills.
Self-starter that is interested in tackling new challenges and continually expending his/her skillset.
Strong verbal and written communication skills.
Demonstrate extensive knowledge of multiple PeopleSoft modules. Either Functionally or Technically.
Ability to multi task multiple projects, issues and tasks.
Ability to think critically and make clear and well-reasoned decisions.
Self-starter who is able to take initiative with process improvement
Sense of passion about the role, the company and the potential for tremendous growth
Rimini Street is an Equal Opportunity Employer
Rimini Street is the leading independent provider of enterprise software support services, offering superior service and 50% cost savings