Responsible for expediting all cashiers and service desk transactions, as well as providing effective leadership to associates. Troubleshoot customer service issues on front end of store. Provide information to customers and help customers locate products. Provide customer service as needed.
Major Tasks, Responsibilities and Key Accountabilities
Oversees all customer service at front end and ensures service standards are met and customer issues are resolved. Trains front end associates and ensures SOPs are followed.
Handles all store bank and deposits and reconciliations for A/P. Ensures proper handling of petty cash, as well as daily reconciliation of all refunds processed.
Orders all supplies for store usage and maintains accurate documents for billing purposes.
Acts as duty manager as scheduled and is responsible for opening and/or closing the store, authorizing refunds, and handling customer problems in addition to other duties as assigned.
Oversees forklift maintenance and daily completion of pre-operation checklist.
Prices batch changes and ensures proper posting of signage.
Supervises and schedules associates, evaluates performance, and works with management on disciplinary issues.
Assists GM and AGM in maintenance and maintaining confidentiality of associate records.
Nature and Scope
Experience provides solutions.
Ensure that work is performed consistently with HD Supply policies and procedures.
Leads a group or team of support, craft, or lower level professional associates.
Work Environment
Ability to lift and carry up to 50 lbs in a physical environment. Ability to stand for periods of time up to and exceeding 60 minutes. Ability to make repetitive movements including, but not limited to, using a 10-key or calculator, bending or squatting.
Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
Typically requires overnight travel less than 10% of the time.
Essential Skills
Minimum Qualifications
Must be eighteen years of age
Must pass the Drug Test
Must pass the Background Check
Must pass pre-employment tests if applicable
Education and Experience
Typically requires BS/BA in related discipline. Generally 5+ years experience in related field. May require certification. Advanced degree may offset less experience in some disciplines.
Preferred Qualifications
Must have a minimum of an Associates degree or 2 years completed at a 4 year college or university and currently enrolled in college courses (Bachelors degree preferred).
Previous management experience is preferred; a minimum of leadership of functional area required.
Must have cashier and cash room experience.
Ability to pass a forklift training and certification program.
HD Supply - 9 months ago
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