FT Front Office Agent
Red Lion Hotels 170 reviews - Richland, WA

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Knowledge of basic accounting and city attractions.
  • Ability to make change quickly and accurately.
  • Typing and 10-key experience helpful.
  • Ability to multi-task, follow through and re-prioritize well to meet deadlines.
  • Ability to communicate and develop an effective working relationship with fellow associates, managers, outside representatives, agencies, and Red Lion guests.
  • Ability to deal professionally, courteously and tactfully with the public and coworkers.
  • Ability to read, write and communicate effectively with co-workers and others
  • Must be able to drive company Van
  • Locking the pool, outside in all weather conditions and at night.
    • What are the essential functions?
    • Must be a minimum of 18 yrs of age.
    • Must be able to work all shifts, including days, evenings, nights, weekends and holidays.
    • Creating a sense of arrival for guests
    • Sell, register, and assign rooms to guests.
    • Promote hotel facilities and services.
    • Calculate bills, collect payments and maintain cash bank according to policies.
    • Post charges to guest accounts: room service, food, liquor and telephone.
    • A passion for service; responsible for delivering personalized, above and beyond service to all customers
    What about the physical aspect of the job?
    • Standing/walking: Constantly. Walking approximately 3 miles on tile, cement and carpeted surfaces.
    • Crouching: Constantly. If cleaning guest rooms, lifting supplies and cleaning windows, Kitchen, Front Office, throughout the hotel.
    • Kneeling/crawling: Constantly. Completing my job throughout the hotel, if cleaning guest rooms, under beds, while cleaning bathrooms, if getting supplies, working in the kitchen, around the front office.
    • Stooping: Constantly. Throughout the hotel in all aspects of keeping the hotel clean and up to standards - if cleaning guest rooms, kitchen, open spaces, lifting supplies and cleaning windows.
    • Twisting: Constantly. Throughout the hotel.
    • Reaching (overhead/extension): Occasionally. When cleaning high places reaching for supplies needed to perform my job.
    • Handling / Grasping: Constantly. Handling cleaning supplies and equipment and documents.
    • Fingering/ feeling: Constantly.
    • Pushing/Pulling: Average weight 60 lbs frequently, Maximum weight 100 lbs frequently
    • Lifting/carrying: Average weight 10 lbs occasionally, Maximum weight

    20 lbs occasionally

    About this company
    170 reviews
    RLHC is a hospitality company primarily engaged in the franchising, management and ownership of upscale, midscale and economy hotels under...