FT Guest Service Agent
Hilton Garden Inn - El Segundo, CA

This job posting is no longer available on Hilton. Find similar jobs: Ft Guest Service Agent jobs - Hilton Garden Inn jobs

(

Job Number:
FRO011R6

)

Work Locations

:

Hilton Garden Inn El Segundo

2100 E. Mariposa

El Segundo

90245

A Guest Service Agent with Hilton Garden Inn is responsible for greeting and registering guests and checking guests out of the hotel in the hotels continuing effort to deliver outstanding guest service and financial profitability.

What will it be like to work for this Hilton Worldwide Brand?

Hilton Garden Inn is the award-winning, upscale, yet affordable hotel brand that continually strives to ensure today's busy travelers have everything they need to be most productive on the road, no matter the occasion. From the adjustable Garden Sleep System bed to complimentary wired and Wi-Fi Internet access, to a comfortable lobby pavilion where guests can be alone, but not lonely, Hilton Garden Inn is the brand guests can count on to support them on their journey to success.

Hilton Garden Inn is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you know how to offer an exceptional Guest experience and feel you can contribute to an award-winning team, you may be just the person we are looking for to work as a Team Member with Hilton Garden Inn.

What will I be doing?

As a Guest Service Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her

Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards

Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries

Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, as needed

Receive, input, retrieve and relay messages to guests, as needed

What are we looking for?

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

H

Hospitality - We're passionate about delivering exceptional guest experiences.

I

Integrity - We do the right thing, all the time.

L

Leadership - We're leaders in our industry and in our communities.

T

Teamwork - We're team players in everything we do.

O

Ownership - We're the owners of our actions and decisions.

N

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes in our Team Members:

Living the Values

Quality

Productivity

Dependability

Customer Focus

Teamwork

Adaptability

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwides Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-team team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.

EOE/AA

EOE/AA

Job

:

Front Office

Schedule

:

Full-time

Brand

:

Hilton Garden Inn

Shift

:

Full Availability

Job Level

:

Team Member

Hilton - 17 months ago - save job - block
Recommended Jobs
FT Hotel Front Desk Agent
Wyndham Hotel Group - Santa Monica, CA
Wyndham Hotel Group - 22 days ago

Front Desk Agent - Crowne Plaza Los Angeles I...
InterContinental Hotels Group - Los Angeles, CA
InterContinental Hotels Group - 1 day ago

Front Desk Agent - Crowne Plaza Redondo Beach...
InterContinental Hotels Group - Redondo Beach, CA
InterContinental Hotels Group - 12 days ago
About this company
1,424 reviews
Hilton Worldwide (formerly, Hilton Hotels Corporation) is a global hospitality company. It is owned by the Blackstone Group, a private...