FT Guest Service Agent
Waldorf Astoria Hotels & Resorts - New York, NY

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FT Guest Service Agent (
      Job Number: FRO0127G )
      Work Locations : The Waldorf Astoria
      301 Park Avenue
      New York 10022

      A Guest Services Agent with Waldorf Astoria Hotels and Resorts is responsible for greeting and registering guests and checking guests out of the hotel in the hotels continuing effort to deliver outstanding guest service and financial profitability.

      What will it be like to work for this Hilton Worldwide Brand?

      What began with the worlds most iconic hotel is now the worlds most iconic portfolio of hotels. In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as the rich legacy of Waldorf Astoria. Simply stated, Waldorf Astoria embodies timeless elegance.

      We are bringing that legacy to life every day, with fresh, modern expressions of the essence of Waldorf Astoria. We are providing guests the exceptional environments and the personalized attention that are the source of those unforgettable moments that create a singular experience.

      Waldorf Astoria Hotels & Resorts is one of Hilton Worldwides ten market-leading brands. For more information visit www.hiltonworldwide.com.

      If you understand the value of providing guests with an exceptional environment and personalized attention, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts.

      What will I be doing?

      As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
      • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her

      • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards

      • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries

      • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy

      • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

      • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

      • Receive, input, retrieve and relay messages to guests

      What are we looking for?

      Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

      H Hospitality - We're passionate about delivering exceptional guest experiences.

      I Integrity - We do the right thing, all the time.

      L Leadership - We're leaders in our industry and in our communities.

      T Teamwork - We're team players in everything we do.

      O Ownership - We're the owners of our actions and decisions.

      N Now - We operate with a sense of urgency and discipline

      In addition, we look for the demonstration of the following key attributes in our Team Members:
      • Living the Values

      • Quality

      • Productivity

      • Dependability

      • Customer Focus

      • Teamwork

      • Adaptability

      What benefits will I receive?

      Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwides Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-team team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.

      EOE/AA
      EOE/AA

      Job : Front Office
      Schedule : Full-time
      Brand : Waldorf Astoria Hotels & Resorts
      Shift : Full Availability
      Job Level : Team Member

      Hilton - 19 months ago - save job - block