FTE Desktop Support Analyst
Green Tree 121 reviews - Irving, TX

This job posting is no longer available on Green Tree. Find similar jobs:Fte Desktop Support Analyst jobs - Green Tree jobs


Provide second-level support and technical advice and assistance to resolve complex desktop and network problems/issues. Perform analytical, technical work in the planning, design and installation of desktop PC systems. Confer with end users (customers) to analyze hardware/software requirements. Select appropriate hardware/software to fulfill requirements and customize to suit customer’s needs. Educate customers in the use of desktop PC systems.

  • Provide second-level technical support for resolving complex desktop and network problems
  • Evaluate and analyze desktop PC system problems and customer requests
  • Determine appropriate steps for problem resolution
  • Provide direct problem resolution, whenever possible and as quick as possible, for desktop and network problems
  • Execute appropriate problem escalation procedures in a timely manner
  • Utilize lifecycle methodology for promoting structures and code
  • Interface with other departments to resolve desktop problems/issues
  • Analyze desktop needs and determine appropriate configuration
  • Analyze customer requirements regarding desktop PC systems and related networks
  • Determine specifications for hardware and software
  • Determine appropriate design and configuration to meet customer’s desktop needs
  • Select appropriate hardware/software to meet customer’s requirements
  • Install and maintain desktop PC systems
  • Install desktop PCs for users
  • Test and repair desktop systems
  • Maintain equipment records
  • Load application software
  • Ensure proper network connectivity
  • Maintain and update virus protection on desktop systems
  • Provide high quality customer service
  • Listen effectively to the needs of the customer
  • Empathize with the customer and engage in problem solving
  • Own effective communication with the customer, including follow-up
  • Meet defined service level targets
  • Search for innovative improvements in service
  • Share knowledge
  • Through the problem resolution process, educate users
  • Share knowledge with colleagues to increase the knowledge level of the group
  • 4 year degree preferred or equivalent work experience
  • 3-4 years of related experience
  • Knowledge of desktop hardware/software
  • Knowledge of Active Directory, DOS, Windows Operating System, MS Applications
  • Knowledge of network communications
  • Knowledge of network integration within an open systems environment
  • Knowledge of network administration
  • Ability to meet deadlines
  • Ability to define, manage, and resolve desktop system problems and related network issues
  • Knowledge of other RDRMS such as MS SQL Server and ODBC connecitivty
We are proud to be an EOE. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

About this company
121 reviews
Money might not grow on trees, but green does grow on this tree. Green Tree Servicing is one of the largest servicers of home loans in the...