Facilities Services Coordinator
The Main Street America Group 4.52 reviews - Auburn, MA

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Job Summary:
Responsible for sorting and delivering all incoming mail as well as picking up, processing and preparing all outgoing mail. Operates, maintains, and troubleshoots mailroom equipment such as the postage meter and UPS computer and printer. Provides technical expertise and troubleshooting for on-site computer operations, AV equipment, phone systems; provides IT services such as back-up of tapes and delivery/set-up/maintenance of computer equipment. Maintains refueling, cleaning, storing and delivery of Fleet vehicles. Assists with janitorial and service vendor oversight, while supporting and maintaining a safe and secure work environment.. Prepares meeting rooms as needed to include IT equipment support and servicing. Will provide back-up coverage for reception and/or other Administrative Services functions within the facility.

Role Education and Experience Requirements:
· High school diploma or comparable, progressive experience or specialist training typically obtained through a technical or trade institute preferred, or equivalent on the job experience.
· Proficient in Microsoft Office
- Some jobs have physical requirements such as ability to lift 25 lbs.
- Support and maintain a safe and secure environment.

Role Competencies
Customer Service - Ability to understand customer needs and expectations, provide excellent service in direct and indirect manner, and fulfill customer expectations.

Show Work Commitment - Pursues high standards, focuses on meaningful results, puts in the necessary effort and persists when things get tough.

Adaptability - Knowledge of successful approaches, tools and techniques for dealing with changes and adapting to a changing environment.

Analytical Thinking/Decision Making - Knowledge of tools and techniques for effective use of a broad range of factors, assumptions, frameworks and perspectives when solving problems.

Initiative - Ability and willingness to seek out work - a drive or passion for work and for accomplishing goals.
Technical Competencies
Customer Interaction - Knowledge of practices, tools, and techniques for communicating with a customer.

Administrative Services Policies, Standards and Procedures - Familiarity with organization's policies, standards and procedures guiding Administrative Services units.

Facilities Management - Knowledge of the full spectrum of activities in developing and maintaining physical facilities.

Product & Vendor Management - Knowledge of process for evaluation and selection of products, tools, services and infrastructure components in line with organization’s business needs and architectural principles.

U.S. Mail and Delivery Service Processes – Familiarity with U.S. Mail and Delivery Service policies, schedules and procedures guiding delivery of mail and packages.

About this company
4.52 reviews
The Main Street America Group offers insurance exclusively through independent agents. Since 1923, we have partnered with independent agents...