Facility Maintenance & Operations Superv...
City of Boulder, CO - Boulder, CO

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Under general supervision, to supervise, coordinate, and assist in the operations, preventive, predictive and proactive maintenance, and repair of city facilities including: office buildings, fire stations, libraries, maintenance buildings, recreation centers, pools, parking lots, and to perform related duties as required. Coordinates and manages multiple activities to ensure priorities are aligned with organizational goals and objectives and customer needs. Assigns, coordinates and supervises the work of staff to ensure high quality service to customers; to maintain positive relationships with internal customers and external supply and service providers in a way that emphasizes problem-solving, effective communication, continuous improvement, accountability in completion of tasks, and appropriately incorporating the principles of community sustainability into work on a routine basis in accordance to the city's vision and values.

Duties & Responsibilities:

1. Coordinates, monitors, and assists in the operation, preventive, predictive and proactive maintenance and repair of city facilities. This includes the following:
• Inspects facilities, machinery, and equipment (i.e., buildings, heating and air conditioning systems, plumbing, and electrical systems) to detect existing and/or potential problems and to ensure facilities meet standards.
• Knows regulations and initiates actions, including obtaining qualified vendors, if facilities do not meet standards.
• Responds to emergency situations as assigned in city and departmental emergency response procedures. Coordinates response of maintenance staff and contractors to complete repairs to city facilities in compliance with the Boulder Revised Code.
• Schedules preventive maintenance and cleaning of facilities. Develops and implements long-range maintenance and energy management programs.
• May perform hands-on and specialized maintenance and repairs, including emergency repairs.
• Interacts with City staff to provide timely information on the status of repairs.
• Maintains equipment history records and certifications.
• Coordinates FAM support of events.

2. Administers and monitors operational, maintenance and minor repair projects for assigned city facilities, involving internal authorization and limited public review, including the following:
• Assigns and supervises staff and coordinates completion of projects assigned.
• Coordinates on-site management maintenance projects including work between multiple contractors, city staff, clients and affected public and conducting meetings with all stakeholders.
• Coordinates with the Facilities Design and Construction Manager, Facilities Coordinators, and the respective building owners to complete operations and maintenance portions of capital construction and remodeling projects.
• Maintains integrated schedule of maintenance projects and provides periodic updates to supervisor on project status including scope, budget, and schedule of each project assigned.
• Acts as technical advisor on maintenance issues for all facilities projects.
• Solicits and documents customer feedback.
• Develops and implements quality standards related to the maintenance of facilities.

3. Performs routine facility assessments to identify safety and maintenance problems for the purposes of risk management and insurance appraisals. Provides a safe and secure environment for the public and staff. Enforces city regulations for inappropriate behavior; works with other City departments as needed. Maintains building automation systems, security systems, access keys/cards, and fire alarm panels. Investigates all facility related accidents or damages and prepares reports for review and approval.

4. Supervises professional staff to ensure consistent and accurate application of regulations, policies and standards. This includes:
• Identifies clear standards for employee work performance, monitors work performance and qualitative performance measures to ensure high quality, cost effective maintenance and repair services.
• Involves employees in decision-making processes, seeks employee ideas and input, and encourages employees to be productive and produce high quality work. Recognizes and works with differences between employees and their work styles.
• Meets with employees to troubleshoot problems, provide technical expertise, communicates work goals and plans, reviews work progress, and determines resource needs.
• Oversees and guides employee performance and is directly involved in employee corrective action and development processes; handles all bargaining unit issues and any formal grievances.
• Keeps employees informed. Communicates information from management to staff in an accurate and supportive manner.
• Provides overall management of resources by evaluating professional, technical, and support staff capabilities to provide required services, determines how best to complete work and identifies and implements necessary training.
• Oversees the development and implementation of safety and training programs. Monitors training and results including the review and evaluation of accidents and injuries.

5. Coordinates and supervises contracted maintenance, repair, and minor repair work. This includes contracts for services such as: building monitoring services, janitorial service, pest management, pool maintenance, elevator maintenance, carpet replacement, plumbing, HVAC, painting, security services, etc. Evaluates the need for contracted services, develops specifications, reviews bids, recommends contractors, acts as a liaison with contractors, and tracks expenditures and progress for each job.

6. Orders, purchases, and distributes materials, supplies, and equipment. This includes the following:
• Maintains inventory of tools, vehicles, equipment, supplies and materials used for maintenance of facilities.
• Maintains records of materials and supplies used.
• Processes purchase orders, invoices, and vouchers.

7. Develops and manages the building maintenance, custodial services, and energy management budget. This includes the following:
• Projects costs for materials and supplies, special repairs, replacement of equipment, and major maintenance projects.
• Monitors and controls expenditures.
• Works with the Facilities & Fleet Manager to obtain major maintenance and capital improvements funds within the city process.

8. Remains generally alert to conditions and events occurring in and around city facilities indicating anticipated or needed maintenance and repairs.

9. Serves as property manager for leased facilities assigned to FAM such as the Boulder-Dushanbe Teahouse. Interfaces with tenants, FAM maintenance staff, and staff from other departments on a regular basis regarding leases, maintenance schedules, etc. Informs Facilities & Fleet Manager of any items requiring management attention.

10. Communicates with customers, the public, and team members in a professional and effective manner.

11. Understands and works to implement city and departmental goals, visions, values and policies.

12. May be assigned as Acting Facilities & Fleet Manager in his/her absence.

13. Other:
• Performs related duties as required to meet the needs of the City.
• Responds to emergency situations, takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment and follows all safety regulations, policies and procedures. Reports all accidents and damage to City property.
• Responsible for knowing and complying with all City and department policies; participating in professional trainings and development; and adhering to attendance and workplace attire policies.

Generally, duties and responsibilities are listed from most to least critical or time consuming.

The City of Boulder is committed to hiring employees who provide excellent customer service. Our employees act with a high level of integrity, and take responsibility for their words and actions.

City of Boulder employees strive to respect and appreciate each individual's differences, and to work effectively with all people and their diverse backgrounds. We support candid and honest interactions, which respect other points of view, and are sensitive to communication differences. We achieve organizational goals through inclusive problem solving, planning, and decision-making. Community partnerships are included in this effort.

All city supervisors are responsible for appropriately incorporating the principles of community sustainability into work on a routine basis; understanding and enforcing relevant collective bargaining agreements and management policies; hiring and firing supervised employees or making related recommendations; ensuring employees are trained initially and on an ongoing basis, as needed; providing appropriate feedback to employees by monitoring day-to-day performance; completing performance evaluations on time; correcting problems in employee work habits or performance in a timely manner; prioritizing and scheduling work functions and vacations; ensuring adherence to established safety standards; ensuring the timely completion and submission of all paperwork required by the city to process employee transactions, insurance or injury claims, etc.; maintaining related records; and ensuring the accuracy of reported time use.


Bachelor's degree in a related field and a minimum of five years experience supervising operations and maintenance of facilities and associated staff including experience managing capital maintenance projects or an equivalent combination of education and supervisory experience. Ability to repair and/or manage replacement of complex building systems and equipment, including: advanced building automation systems, boilers, cooling systems (evaporative and refrigeration), electrical equipment, plumbing, carpentry, painting, security and alarm systems, and facilities maintenance administration. Ability to read, understand and interpret all types of contract and construction documents. Working knowledge of international building and energy codes. Experience in project and operations, and maintenance budgets. Excellent interpersonal skills including the interest, desire, and ability to communicate courteously and effectively with staff and the public. Organizational and supervisory skills, including the ability to supervise and coordinate work with in-house staff and contracted services. Able to operate personal computers and software to include: word processing, spreadsheets, and building automation systems. Demonstrated capability to work independently, assume responsibility, set priorities, work under pressure, formulate procedures, train and motivate staff, coordinate contractors, and delegate tasks. Ability to work weekends and evenings in emergency situations. Ability to work in and around equipment, in areas of limited access, and confined spaces requiring vision, hearing, standing, bending, walking, and kneeling. Upper body strength to lift and carry materials up to 50 pounds as needed. Ability to use all required safety equipment. Requires acceptable background information including criminal conviction record and credit history. Valid Colorado driver's license and acceptable motor vehicle record.

DESIRED QUALIFICATIONS – In addition to the required minimum qualifications:
Certification as a Facility Manager or equivalent qualifications. Certifications in facilities maintenance and management such as: heating, electrical, air conditioning/refrigeration, plumbing and/or facilities manager by a professional organization such as IFMA or BOMA. Experience and/or knowledge of complex automated systems including: HVAC control systems, lighting controls, security systems, and maintenance management software.

Supplemental Information:

WORKING CONDITIONS - Required Physical and Mental Effort, and Environmental Conditions:
In addition to the information listed above.
Physical and Mental Effort: Requires ability to lift and move up to a maximum of 50 pounds; occasional lifting, carrying, walking and standing; frequent hand/eye coordination to operate personal computer and various tools/equipment; vision for reading, recording and interpreting information; speech communication and hearing to maintain communication with employees and the public. Ability to work under stress from demanding deadlines, public contact, and changing priorities and conditions.
Work Environment: Works in a variety of environments. Works in a setting subject to continuous interruptions and background noises.
Machines and equipment used include, but are not limited to the following: Uses city vehicles, hand tools, power tools, microfilm/microfiche readers, and audio/visual equipment. Uses standard office equipment including personal computers, telephones (including cellular), calculators and copy/fax machines.

ACCOMMODATIONS: Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Note: The above description is illustrative only. It is not meant to be all-inclusive.

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