Faculty Support Coordinator
2U - Landover, MD

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What We’re Looking For:
The Faculty Support Coordinator is responsible for efficiently preparing faculty to teach in an online environment. This position is a critical first line of support in executing 2U’s expected white-glove service level for its faculty and students.
The Faculty Support Coordinator will work closely with faculty to ensure their needs are acknowledged and met as quickly as possible. The Faculty Support Coordinator will join a growing faculty support team that provides high-quality support and training to our program faculty and ensures that they are in a position to provide an outstanding online learning experience for our students.
What You’ll Be Responsible For:
  • Effectively training all new faculty how to use the online learning platform with the goal of creating self-sufficient successful online professors.
  • Actively monitoring live online classes to ensure successful delivery.
  • Engaging university staff and internal cross-functional teams to promptly resolve any issues.
  • Tracking, triaging and quickly resolving technical issues for faculty.
  • Communicating clearly, patiently and concisely with faculty, in writing and verbally (over the phone.)
  • Mastering administration of the online Learning Management System, as well as Adobe Connect Pro, in order to proficiently provide technical assistance to faculty and troubleshoot with competence.

Things That Should Be in Your Background:
  • Bachelor’s degree required.
  • Minimum 2 – 3 years of experience working in a service-oriented, customer support or related position.
  • Excellent computer skills.
  • Solid understanding of education and/or training.
  • Familiarity with online learning technology and Salesforce.com are a plus.
Other Attributes That Will Help You in This Role:
  • Excellent communication skills, verbal and written.
  • Patience working with those just starting to learn to use new technologies.
  • Ability to work with in a team, in a fast-paced environment.
  • Enthusiasm and the ability to thrive in an atmosphere of constant change.
  • Willingness to work a flexible work schedule.
Founded in 2008 by a unique team of education veterans with unparalleled experience, 2U, Inc., formerly known as 2tor, Inc., partners with preeminent institutions of higher education to deliver rigorous, selective degree programs online to students globally.

2U supplies universities with the tools, expertise, capital, and global recruiting needed to build and support programs of quality and scale.
  • Technology: 2U develops state-of-the-art technology platforms that give universities the ability to deliver traditional offline curricula in a unique online learning environment.
  • Instructional Design : Our instructional designers work closely with faculty to translate classroom courses into a compelling combination of synchronous and asynchronous online and real-world experiences, using the best educational and social technologies available. We work side-by-side with professors to evolve those courses. We make improvements as usage and learning patterns emerge and new technologies become available.
  • Infrastructure: 2U provides the support infrastructure and the logistical components of our partners’ online programs. This includes comprehensive student support services from enrollment through graduation and beyond, as well as practical learning experiences in communities around the world.
  • Resources: 2U makes an upfront investment of over $10 million in each of our partner programs. By supplying capital and global marketing capabilities, we enable universities to give high-performing students around the world a transformational educational experience.
Since our founding, 2U has partnered with some of the most prestigious research universities to deliver groundbreaking online degree programs. You can read about our partners here ( www.2U.com/partners ).

And if you’re ready to help our team ( www.2U.com/team ) build the next great movement in higher education, consider joining us ( www.2U.com/careers ).

Why It’s Great to Join Our Team
There are plenty of reasons, but here are a few:

Benefits – at 2U we offer a great benefits package including medical, dental, vision, life insurance, disability and 401k. We also offer paid time off and company holidays. That’s not all! Admissions Counselors receive a 100% paid tuition benefit for themselves, their spouse and their legal dependants.

Our Culture – We are a highly energetic, innovative start-up company with room to grow. We don’t take ourselves too seriously, and strive to maintain a casual, professional and highly productive work environment for our team. 2U employees enjoy many perks, including the ability to wear jeans to work every day.

Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time-to-time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans' status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay, and dismissal.

2U - 2 years ago - save job