Family Service Worker
Washington County, MN - Cottage Grove, MN

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· Associate Degree as a Human Services Technician
· Completion of two years of study in an accredited college with an emphasis on the behavioral sciences
· Two years of successful work experience as a Family Service Worker

  • Paid work experience with individuals in the community with a serious and persistent mental illness
  • Paid work experience providing supportive housing services
  • Paid work experience utilizing area housing resources
SELECTION TECHNIQUE : Your training and experience will be rated based on the required application material submitted and the top scoring candidates will be forwarded to the hiring department for further consideration.

RESPONSIBILITIES : This position will provide housing support for adults with a serious and persistent mental illness who are identified by the Adult Mental Health Case Management Teams. This position will support Adult Mental Health Case Managers by assisting individuals with their housing searches, assisting with housing applications, assisting with establishing a household and short term supportive services.

HOURS / DAYS : 8:00 a.m. and 4:30 p.m., Monday-Friday. Work schedules (hours and days) and location are subject to change based on department needs.

ANTICIPATED HIRING RANGE : $17.97-$21.29/hour


The Family Service Workers provide direct and/or resource services for vulnerable populations. Work involves assessing family/home stability according to established rules, procedures or case plans; providing education and support services; or managing plans for assuring community resources for individuals or families or eligibility determination and collection of non-levy revenues and/or fees. Work is performed with significant independence, frequently in clients' homes or at community resources, representing the agency without direct supervision. Family Service Workers work as team members on direct service cases with social workers who are the lead (primary) workers. Work may be performed in any unit with assignments being interchangeable, dependent on department needs and program requirements. All work is performed under the direction of a Community Services supervisor and is reviewed through conferences, reports or plans, observation and results achieved.


Education and Experience :
Associate Degree as a human services technician;
Completion of two years of study in an accredited college with an emphasis on the behavioral sciences;
Two years of successful experience as a family service worker.

Offers of employment will be contingent upon receiving favorable responses to Sexual Exploitation inquiries per MN Statute 148A. Must have own means of reliable transportation for business purposes. Individuals operating a motor vehicle for county business must possess a valid driver's license.

Knowledge of : Interviewing techniques and skills at conducting interviews; knowledge of available resources; knowledge of human behavior and development; knowledge of basic math.

Ability to : Relate to people; ability to organize and coordinate job activities; ability to make sound decisions; ability to remain objective. Ability to establish and maintain positive professional relationships with clients, co-workers and the public; ability to accept and profit by supervision; ability to cooperate with others as a member of a team. Ability to express ideas and communicate effectively in verbal and written communications. Ability to work with economically and culturally diverse populations. Ability to report to work on a regular and timely basis.

Skill in : The use of personal computer software packages.


1. Receives referrals from supervisor, lead worker or social worker, meets with clients, providers, and/or social worker/case manager to develop and implement a plan that addresses child or adult safety issues; confers with social workers/case manager, parents, family clients and/or community service providers to assist in developing, implementing and monitoring case plans; facilitates the interdisciplinary team process to develop individual/family service plans for review by the case manager; determines appropriate resources to community based care and services; makes referrals, provides follow-up to review and/or to assure services are provided as planned.

2. Assists clients in increasing parenting and/or home management skills by providing education and support services, home and money management and other problem identification and resolution; assists clients in developing positive interactions and emotional nurturing in their relations with their children or others; provides transportation for adults and children as needed.

3. Collaborates and consults with others including professional staff, IT and Financial Services and community agencies regarding clients, community services or programs or agency procedures.

4. Conducts in-home assessments of family and home stability in matters of stepparent adoptions, day care licensure and in supervision of court ordered visitations.

5. Provides resource information for clients, families or employers and assists clients in choosing resources, promotes quality services in the community and makes appropriate referrals or reports when complaints are received.

6. Works closely with Social Workers, Case Managers, other Family Service Workers, Intake and Financial Workers to consult, coordinate and integrate and determine eligibility of services.

7. Develops, coordinates and delivers program information to the general public, special interest groups and professional organizations.

8. Documents client compliance with case plans and/or court orders and may provide written and oral testimony in court; advises clients of rights and responsibilities under programs and services.

9. Maintains case record documentation according to state, federal and local requirements. Obtains required approval of plan for services; determines family or client fees; authorizes and processes purchase orders for payment of approved services; coordinates and operates programs to collect non-levy revenue for social services expenses; maintains data required for statistical information, audits and program reports; and composes correspondence and reports as needed.

10. Performs other duties as assigned.

ESSENTIAL FUNCTIONS: 1-10 as listed above.

WORK ENVIRONMENT: Semi-sedentary involving office and outside field work. Lifting requirement may include occasional lifting up to 50 pounds. May have occasional exposure to disagreeable odors and body fluids. Use of general office equipment to include telephone, personal computer, calculator, etc. Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions.

TITLE OF IMMEDIATE SUPERVISOR - Community Services Supervisor

This description is intended to describe the kinds of tasks and level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Washington County, MN - 19 months ago - save job - block
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