Family Services Coordinator
Missouri Lions Eye Research Foundation - Columbia, MO

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This mission centered full or part-time position, under the supervision of the Donor Services Manager, coordinates and assists in the eye donation process by calling potential donor families to provide support and donation options. This includes retrieval of donor medical social history, family disclosure on donor designated donations, consent from donor family to procure donor tissue, and the deployment of eye bank technical staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
The position’s duties may include any or all of the following:
• Receive incoming referral information from Screening & Logistics Coordinator, Shift Leader, or client eye bank.
• Interact and effectively communicate with all outside agencies on potential donor cases
• Enter all referral information into computer database.
• Assess family dynamics and work with hospital staff to determine best time and place for family approach
• Access statewide donor registries, based on the potential donor’s state of residency. Enter information into the database and discuss with donors’ families if appropriate.
• Determine legal hierarchy of next of kin dependent on patient’s state of residence.
• Provide support and eye donation options to families of potential donors
• Complete full disclosure and informed consent with legal next of kin when no donor designation
• Provide full disclosure on donor designated donation cases
• Complete medical social history questionnaire with donor families.
• Continuous data entry into computer database of all relevant information and events associated with the referral.
• Communicate approach outcomes with Screening & Logistics Coordinator, Shift Leader, or client eye bank
QUALIFICATIONS:
A high school diploma or an equivalent combination of education and experience from which comparable knowledge, skills, and abilities can be acquired is necessary. Knowledge of medical terminology preferred.
KNOWLEDGE AND PROBLEM-SOLVING ABILITIES REQUIRED:
Excellent computer and phone skills as well as verbal and written communication skills a must. Ability to multi-task with frequent interruptions.
EFFORT REQUIRED:
This position requires a great amount of flexibility, due to the nature of the Eye Bank’s 24-hour business. This may include day, night, weekend, and/or holiday hours, including shifts with short notice to ensure adequate staffing of the DSC. Frequent periods of intense concentration, attention to detail and accuracy. Ability to handle the mental/physical strain involved in the use of printed materials and monitors. May require long periods of sitting. Moderate manual dexterity for basic keyboard work. Occasional out of town stays for training necessary.
NOTE: The preceding statements describe the nature and level of assignments normally given job incumbents. They are not an exhaustive list of duties. Additional duties may be assigned.
To Apply: Please submit cover letter, resume, and schedule availability to DSCjobs@hleb.org .

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