Family Services Supervisor
City of Danville, VA - Danville, VA

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The purpose of this position is to provide training and supervision to Family Service Specialists who work daily with customers by providing direct services in accordance with local, state, and federal government policies. This is accomplished by reviewing case records to ensure compliance with government policies; arranging and ensuring staff receives all mandated training; utilizing state-issued computer systems for data entry; providing case staffing with individual workers; providing guidance with service plan development; guiding client placement; determines dispositions in investigations; providing guidance and supervision to ensure policies are followed efficiently; ensuring timeframes are met through direct contact with workers; and providing direct supervision to all assigned staff, attend conferences and ensure proper and equal workflow.

Essential Job Functions*:

When Assigned to Social Services - Adult Services Unit : Administers customer requests and applications by directly assisting customers for protective services via correspondence and walk-ins; conducting interviews with customers; providing counseling and information on community resources; determining services needed for customers; ensuring customers complete assessment tools provided by the state; developing cases for Family Service Specialist; providing crisis intervention; determining validity for adult protective services; and completing reports for adult protective services.
Provides direct supervision and guidance regarding adult protective service investigations by making contact with clients through numerous channels; determining validation of concerns for services; completing reports in ASAPS; sending letters and referrals to regulatory authorities as appropriate; communicating with parties that can assist with APS concerns; consulting with the city police, attorney, and medical centers to ensure customer safety when needed; following up with appropriate agencies to ensure plans are completed; maintaining and reviewing awareness of policy changes; and providing direct guidance and supervision to Family Service Specialist as needed during investigations or service delivery.
Handles data entry tasks by inputting financial data for vendor invoices; inputting information into ASAPS for service documentation; monitoring caseloads through ASAPS; and reviewing guardianship reports and forwarding them to the appropriate Circuit Court as needed.
Handles miscellaneous duties by developing agenda for staff meetings; performing Random Moment Sampling of services staff as directed by the SDSS; providing weekly updates to supervisor; presenting information to community partners; and attending meetings and conferences as needed.

When Assigned to Social Services - Child Protective Services Unit: Administers customer requests and applications by directly assisting customers for protective services via correspondence and walk-ins; conducting interviews with customers; providing counseling and information on community resources; determining services needed for customers; assigning and staffing cases for Family Service Specialist; providing crisis intervention; determining validity for child protective services; and completing reports for child protective services utilizing OASIS computer program.
Provides direct supervision and guidance regarding child protective service investigations by making contact with clients through numerous channels; determining validation of concerns for services; completing reports in OASIS; sending letters and referrals to regulatory authorities as appropriate; communicating with parties that can assist with CPS concerns; consulting with the city police, attorney, and medical centers to ensure customer safety when needed; following up with appropriate agencies to ensure plans are completed; maintaining and reviewing awareness of policy changes; and providing direct guidance and supervision to Family Service Specialist as needed during investigations or service delivery.
Handles data entry tasks by inputting OASIS data for service documentation; monitoring caseloads through OASIS; and reviewing reports and forwarding them to the appropriate Court as needed. Prepare appeals, facilitate Family Engagement Meetings.
Handles miscellaneous duties by developing agenda for staff meetings; providing weekly updates to supervisor; presenting information to community partners; and attending meetings and conferences as needed. Attend state and local meetings as needed.

When Assigned to Social Services - Child Welfare Unit: Provide direct supervision & guidance to Family Services Specialist to ensure compliance with local, state & federal policies. Review of case records using state issued computer software. Direct staffing of cases to discuss strengths, needs, service planning, visitation, goal and placement selection. Review of IV-E referrals to ensure referral is complete and accurate; participate in family partnership meetings to ensure permanency, safety & well being for child(ren) in and about to enter foster care. Provide guidance in recommendations made by the agency in court ordered custody home studies.
Manage and oversees funding/expenditures for Preventive Foster Care Funds, Safe & Stable Families, Independent Living & Comprehensive Services Funds and Adoption Subsidy. Review of IFSP’s submitted by staff and authorize request for funding through CSA; provide copies of invoices and progress reports to CSA office; provide finance codes to ensure proper disbursement of funds from appropriate budget codes; authorize expenditures for customers being served through the preventive foster care unit; authorize expenditures of Safe & Stable Families funds for customers being served through foster care with reunification goals; authorize expenditures of Independent Living & education & training vouchers for eligible teens in foster care; complete quarterly reports & submit to Virginia Department of Social Services for reunification & independent living funds; ensure adoption subsidy funds are used according to policy and monitor expenses on a monthly basis.
Intake and assigning cases; gather information via telephone and in-person meetings from customers requesting assistance with their child(ren) or expressing interest in becoming a resource parent; assign homes studies to staff and when warranted, refer to other localities, in and out of state; assign foster care cases to ensure even case distribution; assign interstate home studies & resource family cases & monitor progress of completion.
Crisis Intervention & mediation between staff & customers. Utilize conflict resolution skills to diffuse irate customers; provide insight and & direction in insuring safety for the child & family through direct contact with customer and staff; Meet with customer to discuss dissatisfaction with staff to determine appropriate course of action.
Other duties: review of staff timesheets & monitoring of annual & sick leave; complete staff evaluations; manage fundraising for Child Welfare Fund; participate on Community Boards; attend meetings, conferences, trainings; provide weekly updates to supervisor; back up staff for random Moment Sampling; provide guidance to on-call staff in emergency on-call situations.

Typical Qualifications:

Formal Education: Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor’s degree or equivalent.
Experience: Over two years up to and including four years.
Supervision: Work requires supervising and monitoring performance for a regular group of employees including providing input on hiring/disciplinary actions and work objectives/ effectiveness, performance evaluations, and realigning work as needed. A first line supervisor typically performs these functions.
Human Collaboration Skills: Decisions regarding implementation of policies may be made. Contact may involve support of controversial positions or the negotiation of sensitive issues or important presentations. Contacts may involve stressful, negative interactions with the public requiring high levels of tact and the ability to respond to aggressive interpersonal interactions.
Freedom to Act: Receives Limited Direction: The employee normally performs the duty assignment according to his or her own judgment, requesting supervisory assistance only when necessary. Special projects are managed with little oversight and assignments may be reviewed upon completion. Performance reviewed periodically.
Technical Skills: Skilled in a Technical Field: Work requires a comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the work environment of the organization.
Fiscal Responsibility: This job title does research for documents, compiles data for computer entry, and/or enters or oversees data entry. Has responsibility for monitoring budget/fiscal expenditures (typically non-discretionary expenditures) for a work unit of less than department size (programs, activities, projects or small organizational units) or responsibility for fiscal management of capital project(s). May recommend budget allocations.
Reading: Advanced - Ability to read literature, books, reviews, scientific or technical journals, abstracts, financial reports, and/or legal documents. Ordinarily, such education is obtained in at the college level or above. However, it may be obtained from experience and self-study.
Math: Intermediate - Ability to deal with system of real numbers; practical application of fractions, percentages, ratios/proportions and measurement. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.
Writing: Advanced - Ability to write editorials, journals, speeches, manuals, or critiques. Ordinarily, such education is obtained in at the college level or above. However, it may be obtained from experience and self-study.

Special License and Certificates:

BS degree in Human Services field or possession of a minimum of a Baccalaureate degree in any field accompanied by a minimum of two years of appropriate and related experience in a Human Services related area, Driver’s License.

City of Danville, VA - 16 months ago - save job