Family Support Specialist
Family Focus, Inc. - Knox, IN

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Family Support Specialist
Responsible for optimizing the home environment for the physical and mental well-being of children who are at risk of being abused or neglected and their families. Assists with strengthening the parent-child relationship and meeting informational and other needs of parents. Works with individual clients in their home.

This job is a Part Time position that may eventually lead to a Full Time position.


Essential job functions / listing all physical and mental demands of the job are as follows:

  • Assure quality of service provision while protecting integrity and respect for families served
  • Establish a trusting relationship with at-risk families by initiating and maintaining client contact
  • Maintain a working knowledge of parent-child interaction and child development, the dynamics of abuse and neglect, and demonstrate skills in using materials related to these topics
  • Demonstrate ability to apply basic counseling skills and continuing motivation to learn new skills
  • Assist parents in making and attending appointments for doctors, social service agencies, etc.; Act as liaison and as an advocate for families interacting with these agencies
  • Demonstrate familiarity with community resources and possess skills to identify and utilize these resources
  • Responsible for attending weekly supervision as determined per policy
  • Prepare required summaries, reports, documentation, and other necessary paperwork required by the program and/or requested by the referral source in a timely manner consistent with policy
  • Consistently demonstrate a timely response to voice mail, cell phone calls, texts as per policy
  • Help family to identify and make responsible use of community resources to meet the needs of the family
  • Review all entitlements and community programs from which the client may benefit, make referrals, assist with necessary paperwork, and provide follow-up
  • Follow organizational policies and procedures and State laws pertaining to use of car seats and the transportation of children
  • In the course of transporting client families, may be required to transfer and install car seats and assist young children into the car seats
  • Provide services in the families homes, or in the community environment when assisting with a particular learning task
  • Provide face-to-face services for the amount of time needed by each individual family and based on program policy
  • Respect confidentiality; demonstrate ability to follow HIPAA policies and procedures
  • Deliver services in a culturally competent fashion
  • Consistently demonstrate the required amount of productivity, which is defined as face-to-face contact divided by the total client hours worked for a week as per policy
  • Maintain availability for emergency/crisis intervention 24 hours per day, 7 days per week, by carrying and responding to cell phone according to policy
  • Responsible for participating in additional training as requested
  • Attend departmental and organizational meetings as requested

Additional Job Duties:
  • Perform other duties as assigned by the supervisor or Director
  • Responsible for the return of all equipment and materials provided by Family Focus, Inc.
  • Must respond to emails and voice mails in a timely manner

Family Support SpecialistEducation:
  • High school diploma or equivalent required; Bachelors degree in social work, psychology, sociology, child development, or a directly related field preferred
  • Experience and demonstrated maturity in successfully raising and/or working with infants and young children
  • Ability to attend and complete mandatory Healthy Families training during first year and ongoing training as required by State
  • Availability to work varied shifts, including evenings, weekends, and occasional holidays, required

Good punctuation, spelling, grammar and attention to detail a must. Strong interpersonal skills are essential. Computer experience with word processing applications required. Must be capable of operating basic office equipment, i.e., computers, printers, copiers, fax machines, etc. Experience with grant funded programs preferred.

This document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

  • Reliable transportation and valid Indiana drivers license
  • Proof of automobile insurance of a combined single limit of $300,000 split limit bodily injury of $100,000 per person, $300,000 per occurrence, and property damage of $25,000
  • A clear driving record which indicates an unrestricted drivers license with no more than three (3) seat belt violations in 12 months, or no more than 3 moving violations in the past 12 months and no DUIs/DWIs within the past 24 months and no major violations, (i.e., those which assign six (6) or more points with the State Motor Vehicle Record Office within three (3) years prior to date of hire or date of records check

Work Environment: Work is performed in an office environment as well as in client homes and other outside resource areas. Must have the ability to drive an automobile. Must be able to do occasional lightweight lifting up to 30 pounds, bending, stooping, sitting and stair climbing. Must be able to drive an automobile.

Other Requirements:
  • Per grant requirements all employees must pass the following background checks:
    • Finger Print Based- National Criminal History (includes Indiana State Juvenile History) background check
    • Indiana State Limited Criminal check
    • Sex and Violent Offender Registry check
    • Local Police/Sheriff records check
    • Child Protective Services History check
  • Physical examination
  • Drug Screen (pre hire and randomly)
  • Maintain Customer service standards at all times including while functioning under pressure
  • Ability to be culturally sensitive and appropriate
  • Responsible for consistently protecting confidentiality of all clients, employees, and agency records

General Requirements:
  • Abide by strict code of confidentiality according to legal and professional standards
  • Carry out goals and policies of the agencies
  • Pursue professional growth through workshops, classes, reading and in-service training

This job is a Part Time position that may eventually lead to a Full Time position.

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