The primary function of this position is to oversee all incoming faxes.
· Oversees all incoming faxes and Clinical Treatment Forms received by fax, mail or electronically.
· Collects all faxes on an hourly basis.
· Sorts, stamps, staples all faxes. The faxes should be divided into seven categories: Clinical Treatment Forms, Resubmissions/Modification Forms, Claims, Tracers, Personal Faxes, Miscellaneous, and Incomplete.
· Forwards Clinical Treatment Forms and Reconsideration/Modification Forms to the Front End Supervisor within 15 minutes of every hour.
· Counts and logs the total number of faxes received hourly as well as the number of faxes each category received.
· Calls providers regarding any fax transmittal problems and document all phone calls in the communication log. A minimum of 35 calls must be made per day.
· Delivers faxes for other departments via interoffice envelopes.
· Sorts, logs, scan and forwards incoming treatment forms received by mail to Front End Supervisor upon receipt.
· Provides maintenance on the fax machines (change toner, etc.).
· Assist with state required calling for adverse determinations
· Photocopies, faxes, files, processes mail, etc. as needed to perform job duties.
· Performs other duties and responsibilities as assigned.
· High School diploma or equivalent.
· From zero to one year general clerical experience.
· Ability to exercise strict confidentiality in all matters.
· Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
· Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
· Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
· Ability to effectively organize, prioritize, multi-task and manage time.
· Demonstrated accuracy and productivity in a changing environment with constant interruptions.
· Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
Mobility: Primarily sedentary, able to sit for long periods of time
Physical Requirements: Ability to speak, see and hear other personnel and/or objects. Ability to communicate both in oral and written form. Ability to travel within the facility. Capable of using a telephone and computer keyboard. Ability to lift up to 10 lbs.
Environmental Conditions: Usual office setting.