Field Application Engineer (FAE)
CenTrak, Inc. - Newtown, PA

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Job Description The position is multidisciplinary in nature and travel to customers premises is often required. The position reports directly to the CTO. As a member of the team, you will participate in Direct Software and Hardware support to our customers via email, telephone, onsite visits. Excellent understanding of hardware functionality is a must. The candidate must also have good experience in trouble shooting hardware and software problems. Ensure that customer's requests and status are followed up on time and in a professional way.

  • Plan and Develop Design Layouts for RTLS Installations.
  • Provide On-Site Validation and Testing of RTLS Systems.
  • Provide Multi-Level Support and Troubleshooting for Partner Channel.
  • Provide Technical Training for Partner Channel.

  • Superb support of our customers no compromises!
  • Superb interpersonal communication skills
  • 3 years experience FAE (Field Application Engineering) experience
  • Experience in working with wireless (RF), networking systems
  • Working knowledge of Ethernet and Internet protocols
  • Superb system level debugging skills
  • Hardware debugging skills
  • Teach and train channel partners and staff on products
  • Understand our business, marketing materials and business jargon, the unique point of difference and our products / services.
  • Project management; clearly articulating project scope and objectives, meeting deadlines, time management, contingency planning, approval channels and procedures, budgeting, organization and vendor capabilities, and tracking / monitoring procedures.

Additional Information All your information will be kept confidential according to EEO guidelines.

About this company
At the time when CenTrak was founded in 2003, Radio Frequency Identification (RFID) and Real-Time Location Systems (RTLS) were discussed...