The position is multidisciplinary in nature and travel to customers premises is often required. The position reports directly to the CTO. As a member of the team, you will participate in Direct Software and Hardware support to our customers via email, telephone, onsite visits. Excellent understanding of hardware functionality is a must. The candidate must also have good experience in trouble shooting hardware and software problems. Ensure that customer's requests and status are followed up on time and in a professional way.
- Plan and Develop Design Layouts for RTLS Installations.
- Provide On-Site Validation and Testing of RTLS Systems.
- Provide Multi-Level Support and Troubleshooting for Partner Channel.
- Provide Technical Training for Partner Channel.
- Superb support of our customers no compromises!
- Superb interpersonal communication skills
- 3 years experience FAE (Field Application Engineering) experience
- Experience in working with wireless (RF), networking systems
- Working knowledge of Ethernet and Internet protocols
- Superb system level debugging skills
- Hardware debugging skills
- Teach and train channel partners and staff on products
- Understand our business, marketing materials and business jargon, the unique point of difference and our products / services.
- Project management; clearly articulating project scope and objectives, meeting deadlines, time management, contingency planning, approval channels and procedures, budgeting, organization and vendor capabilities, and tracking / monitoring procedures.
All your information will be kept confidential according to EEO guidelines.
CenTrak, Inc. - 21 months ago
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At the time when CenTrak was founded in 2003, Radio Frequency Identification (RFID) and Real-Time Location Systems (RTLS) were discussed...