Field Application Engineer
ORS Partners - Newtown, PA

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The position is multidisciplinary in nature and travel to customers ’ premises is often required. As a member of the team, you will participate in Direct Software and Hardware support to our customers via email, telephone, onsite visits. Excellent understanding of hardware functionality is a must. The candidate must also have good experience in trouble shooting hardware and software problems. Ensure that customer°s requests and status are followed up on time and in a professional way.

RESPONSIBILITIES
  • Plan and Develop Design Layouts for RTLS Installations.
  • Provide On-Site Validation and Testing of RTLS Systems.
  • Provide Multi-Level Support and Troubleshooting for Partner Channel.
  • Provide Technical Training for Partner Channel.
QUALIFICATIONS
  • Superb support of our customers – no compromises!
  • Superb interpersonal communication skills
  • 3 years experience FAE (Field Application Engineering) experience
  • Experience in working with wireless (RF), networking systems
  • Working knowledge of Ethernet and Internet protocols
  • Superb system level debugging skills
  • Hardware debugging skills
  • Teach and train channel partners and staff on products
  • Understand our business, marketing materials and business jargon, the unique point of difference and our products / services.
  • Project management; clearly articulating project scope and objectives, meeting deadlines, time management, contingency planning, approval channels and procedures, budgeting, organization and vendor capabilities, and tracking / monitoring procedures.

ORS Partners - 15 months ago - save job - block
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