ZT Systems is one of America's fastest growing private companies, with over 18 years of experience designing and building computing products right here in the USA. ZT engineers custom server and rack-level compute solutions that are 'precision-fit' to the unique needs of individual large and hyperscale data center customers. We are passionate about delivering the highest quality solutions and exceeding customer expectations. Here at ZT Systems, we recognize leaders and talent, and we truly believe that behind every quality solution is a team of quality individuals.
The Field Application Engineer ensures that the customer is able to leverage new ZT Systems products in their environments, resolve technical challenges, positively influence customer satisfaction and influence business and sales objectives from a technical perspective. The role requires strong technical, interpersonal, communication, and organizational skills. This position requires a blend of sales and technical skills and understanding of financial industry. ESSENTIAL FUNCTIONS: Work directly with customers on integration and deployment of new server hardware including configuring of BIOS, PXE, UBoot, IPMI, and RAID. Determine how to solve performance/operational problems and deliver business value through ZT hardware Quickly identify blocking issues on both eval and production HW. Develop debug plans. Manage collaborative debug efforts between customers, 3rd party vendors, and ZT internal engineering team. Coordinate data collection, analysis, and next steps leading to root cause and issue closure. Delight the customer by demonstrating ZT's focus and engineering value Provide input on new server products and engineering processes; help drive compelling new ideas forward by designing, building and testing evaluation units to meet customer requirements Execute power and performance benchmark tests on new server hardware. Determine refinements to standard tests to better meet customer needs. Generate customer ready summary reports Develop and maintain excellent working relationships with customers, 3rd party vendors, and internal teams in support of overall company objectives. Create "ZT advocates" through excellent product/technical knowledge, timely follow through, and customer focus SCOPE OF RESPONSIBILITIES: Working close with the customer's IT staff and executives to understand their business process and leveraging ZT Systems in their environment Supporting the Sales and Marketing team by driving sales opportunities with the customer Strong understanding of network/server technologies and the challenges associated with delivering networked/server based applications Develop and effectively deliver training presentations to various group sizes and various levels in a customer's organization Clearly communicate complex technical ideas to a wide variety of both technical and non-technical business stakeholders Effectively manage customer escalations throughout all phases of the sales and post-sales cycle to resolution Results oriented and self-motivated, with the ability to balance business considerations while meeting business deadlines Effectively manage a designated territory that will include travel In conjunction with the Sales organization, develop ongoing account management and growth strategies and approaches MINIMIM QUALIFICATIONS Working knowledge of multiple ZT Systems server operating systems including (Windows 2003/2008, XP, Vista, Windows 7, Citrix, Mac, UNIX, AS/400, Mainframe, and mid-range systems. Certifications are preferred) Strong knowledge of software driver implementation, IP schemas and network protocols. Excellent skills in MS Office Suite including, word processing, spreadsheet, and presentation software. MS Visio and MS Access preferred; working knowledge and MS office suite basic skills are required Demonstrated ability to apply a systematic approach to problem solving through analysis of the problem and evaluation of alternative solutions The role requires strong technical, interpersonal, communication, and organizational skills Understanding of the financial services industry Following Certifications are a plus:
CompTia A+, Security +, Network+
ZT Systems offers a highly competitive salary commensurate with work experience and/or education, an excellent benefits program that includes a 401(k) plan, health and dental insurance, and paid time off. We are an Equal Opportunity Employer (EOE) and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status. ZT Systems is a Drug-Free Workplace.
ZT Systems - 2 years ago
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Backed by USA-based manufacturing and over 18 years' experience, ZT serves top-tier data center operators from the largest internet...