Field Applications Scientists/Specialists (FAS) assist customers with the use of the Affymetrix Systems and related technologies through both remote and on-site customer interactions.
Primary Duties and Responsibilities:
- System technologies to be supported are: Hardware systems, Data analysis software, Molecular biology assays for quantitative and qualitative genomic analyses
- Assist the sales team with pre- and post-sales activities at seminars and workshops
- Contribute to group projects within the applications support department
- Provide technical support to users and answer customer inquiries
- Provide instructions on the use of our systems and related technologies with demonstrations and on-site training
- Troubleshoot problems incurred by users
- Design and delivery of formal training courses and participation in product pre-launch activities.
- Maintain records of customer communications and technical support functions through available CRM tools
- Participates in trainings and trade shows
- Comply to the companies regulatory and quality processes
- Participates in process and operation improvement opportunities
- Responds to internal and external inquiries
- Complies with company quality management systems, policies and procedures
- Provides mentorship if applicable
- May be a Subject Matter Expert (automation, Axiom, Expression, Data Analysis, etc)
- Additional duties/responsibilities according to business needs
Yrs of related experience:
Competencies: (skills, knowledge, abilities)
Extensive experience with molecular biology techniques in research or clinical lab is required in addition to extensive experience with the Affymetrix technology, applications and analysis software. Strong written and oral communication.
Extensive experience with molecular biology techniques in research or clinical lab is required in addition to extensive experience with the Affymetrix technology, applications and analysis software. written and oral communication. Experienced presenter. Teaching experience.
Field work-home office
Field work-home office
Level of Autonomy and Complexity:
- Understands customer needs at a broad and technical level; understands impact on other customers, projects and future sales at the account; requires and enjoys more complex interactions at various levels in the customer’s organization. Highly experienced in practice and theory in majority of supported assays and advanced troubleshooting of complex problems
- Demonstrates good judgment in applying appropriate actions; resolves issues of diverse scope requiring analysis and evaluation of factors
- Contributes to establishment of organization's objectives; error in judgment or failure to achieve objectives will have crucial impact and will require extensive resources to correct errors and achieve goals
- Receives little instruction and creates own methods for resolution of everyday tasks; receives general directions for new projects; work is assessed for achievement of goals. Able to manage complex customer issues independently.
Affymetrix (AFFX) is a pioneer in creating breakthrough tools that are driving the genomic revolution. Affymetrix technology is used by the world's top pharmaceutical, diagnostic, and biotechnology companies, as well as leading academic, government, and nonprofit research institutes. The vision, innovation, and devotion of Affymetrix employees help us empower scientists around the world to alleviate human suffering. It is not just the sheer power of our technology that inspires us; it is the potential for it to help people.
Our employees create a highly energized, team-oriented work environment. We are an employer committed to supporting the aspirations and achievements of our employees and offer our employees a comprehensive, competitive program of benefits and a corporate culture based on core values of daring, passionate and platinum.
***Affymetrix is an affirmative action/equal opportunity employer. We do not discriminate based on race, gender, veteran status, disability or other protected status. Our commitment to a diverse workforce is demonstrated through all aspects of our hiring and employment practices. ***
Affymetrix - 7 months ago