Field Appraiser II
Gainsco Auto Insurance - Austin, TX

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To complete accurate material damage estimates in a timely manner.

Essential Job Results :

% of Time

Results Expected and Duties Performed


Ensures effective appraisal process by planning routes and traveling to sites in a timely manner, using standard guidelines to inspect vehicles, estimating parts and labor to repair damage, reviewing repair-cost estimates with repair shops to secure agreement on cost of repairs, preparing forms to indicate repair-cost estimates and recommendations, determining salvage value on total-loss vehicle, accurately documenting information, and communicating with Appraisal Unit and key personnel in the Claims Department.


Maintains quality service by contacting customers and scheduling appointments in a timely manner, inspecting vehicle within established time frame, providing accurate information on repair costs and estimated repair time, explaining the appraisal process, responding to inquires, and sustaining good relationships with body repair shops as well as assisting with Total Loss, Bodily Injury Field Settlements and Rental Management.


Promotes continuous improvement by keeping abreast of current vehicle repair techniques, and complying with continuing education requirements for licensing / certification.

Required behaviors for all positions :
  • Communicate with co-workers, management customers, vendors, and others in a courteous and professional manner

  • Conform with and abide by all Company codes, regulations, policies, values, work procedures and instructions

  • Regular attendance

Job Requirements
Education : Bachelor’s degree or equivalent (with two year’s work experience within field of major, is preferred). ASE / ICAR Certification preferred.

Experience : Minimum 2-3 years experience as an auto damage appraiser. Basic knowledge of auto repair techniques. Body shop experience a plus.

Skills and Abilities : Excellent verbal and written communications skills. Ability to manage own time while prioritizing multiple tasks. Ability to remain calm when dealing with difficult customers. Effective negotiating skills. Ability to gather and analyze information in order to evaluate results and choose the best solution to the problem.

Other : Valid Appraiser or Adjuster License. Bilingual (English/Spanish) preferred. Valid driver’s license.

Office Equipment and Software : Computer, cell phone, printer, digital camera, calculator and fax. General computer skills: MS Outlook, MS Word, MS Excel, Internet. Knowledge of CCC Pathways, Image Right and Claims Manager.

Decision Making : Must follow established steps and procedures. May make some alterations when following established procedures. Select specific steps from established options. Develop options by which work can be accomplished. Set priorities and standards of performance.

Interpersonal Communication : Daily interaction with body shops, vehicle owners, insureds, Claim Adjusters and Appraisal Unit Staff.

Compensation : Competitive salary based on experience . Excellent benefits package: medical, dental, vision insurance, life insurance, short term and long term disability insurance, 401K, Paid Vacation and Holidays. EOE.

About this company
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GAINSCO, INC. is a Dallas, Texas-based holding company established in 1978. The Company, through its insurance brand, GAINSCO Auto Insurance...