Unum is a company of people serving people. As one of the world’s leading employee benefits providers and a Fortune 500 company, Unum helps protect more than 25 million working people and their families in the event of illness or injury.
Headquartered in Chattanooga Tennessee, Unum has significant U.S. operations in Portland, Maine, Worcester, Massachusetts and Glendale, California with 35 field offices nationwide.
The Field Coordinator provides a broad range of technical and administrative support for the Field Office. This role will assist with the day to day operations of the office, management and client management team. The Field Coordinator must possess strong organizational skills, and be highly motivated with the ability to work well independently. As well as strong organizational skills and ability to manage priorities/project to meet deadlines and ensure attention to detail.
Principal Duties and Accountabilities
Office Operations Support
Responsible for day to day operational tasks that are key to maintaining the working order of the office.
Tasks range from managing incoming correspondence via phone, email, postal mail to maintaining supply levels, processing facilities requests, and maintaining office cleanliness.
Handles system updates to customer/broker databases, run reports, and complete various data entry duties to support overall sales, inforce management and marketing activities.
Provides a broad range of administrative support activities for the office management team.
Creates presentations, memos, letters, manuals, agendas, and other correspondence on behalf of the management team.
Support expense management needs, analyzing monthly spending, submitting check requests and expense reimbursement reports.
Coordinate meetings, teleconferences, travel arrangements, organize broker/client events and create/compile meeting materials.
Gathers, compiles and/or develops various operating reports, routine and adhoc, for sales, service.
Client Management Team Support
Provides administrative support to the Client Management Team
Faxing, filing, coordination of printing requests, typing, travel arrangements and itineraries, expense reports
Prioritize and negotiate scheduling and timing for appointments
Schedule meetings, secure room and room equipment, organize and/or develop meeting materials and pre-work.
Provides a high level of timely and accurate customer service for customers and brokers that could include, but is not limited to:
General customer service support to internal and external partners
Request claim trend analysis exhibits
Financial GPC Processing
Prepare/request renewal information or presentation to customers
Handle inquiries regarding tax reporting information
Track and follow up on employee level information on new cases or re-enrollment
Prepare mailers and create handouts and other enrollment material, assist in coordination of enrollment meetings through dispatch and enrollment kit requests
Respond to general inquiries from customers/brokers
Broker of record change requests
Job Specifications High School diploma required, Associates or Bachelors degree strongly preferred
A minimum of three to five years experience in an administrative role preferred Excellent communication skills, both written and oral
Ability to show discretion in handling confidential and sensitive information
Ability to work with varying levels of management; excellent relationship management skills
Ability to set priorities, meet deadlines and manage projects
Strong organization skills Proficient in Microsoft Office – Word, PowerPoint, Excel
Strong technical aptitude – ability to utilize and leverage technology and systems
Excellent customer service skills and focus
Works well in an energized team environment; strong partnership skills
Highly motivated and proactive, with the ability to work well independently
Good judgment; problem solving skills; takes initiative
Meets the standards for this position, as defined in the Talent Management Framework.
Unum offers world-class training and development, generous compensation and benefits packages, and a culture built on employee ideas.
Unum provides equal employment and advancement opportunities for all employees regardless of a person's race, color, religion, national origin, age, disability, military status, gender, sexual orientation, gender identity or expression.
Unum - 16 months ago
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